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Overview
COURSE OVERVIEW
The Cisco Webex Connect Expert course is your launchpad for mastering automated, intelligent,personalized customer interactions at scale with the Webex Connect Communications Platform as a Service (CPaaS).Designed for solution architects, service developers, and CX technologists working across pre- and post-sale environments, this 4-day course is hands-on, practical, and filled with real-world examples to help you confidently design, build, and manage effective and efficient customer journeys. You’ll explore the full capabilities of Webex Connect from its modular architecture, messaging,orchestration tools, and API integrations to service provisioning and multichannel delivery mechanisms. We’ll guide you through flow building logic, data management, service channel configurations, testing and debugging tools, template management, and outbound communication strategies. You’ll also learn how to manage tenants and troubleshoot. Only available from Sunset Learning, the CWCONE course is delivered by expert instructors who bring industry experience and deep platform knowledge. Expect interactive instruction, guided labs, and instructor Q&A to reinforce your learning. When we’re done, you’ll know how to design, configure, and optimize a Webex Connect deployment to get the very best out of it for your customers. You’ll also be ready to take the Webex Connect Expert exam and get your Certificate. It’s a popular course, so choose your time zone, date, and register to secure your seat in class. Want to train your whole team? Contact us for private session options. This is your starting point for Webex Connect mastery. Let’s start building your expertise today. Why you should attend this course: CWCONE and the associated exam should be completed by partners who hold the Webex Contact Centre Expert Specialization and wish to implement and support Webex Connect.
WHO WILL BENEFIT FROM THIS COURSE?
Individuals with the following job roles are likely to have the most benefit from completing the
• Business Analysts
• System Analysts
• Pre-Sales consultants
• Implementation consultants
• Developers
• Administrators
• DevOPs teams
• Webex Partner systems engineers
• Anyone with Day-2 responsibilities for Webex Connect
COURSE OBJECTIVES
• Understand the features, capabilities, and integration options of the Webex Connect solution
• Define the functionality of Digital Channels
• Leverage the capabilities to integrate into APIs, CRMs and Chat Bot solutions.
• Troubleshoot flows and integrations
• Design customer journeys
• Build customer journeys and integrations
• Configure and administer the Webex Connect solution
COURSE OUTLINE
Module 1: Introduction to Cisco Webex Connect
Introduce the capabilities of the Webex Connect solution as it relates to the 3 pillars of the Proactive Customer Journey.
Module 2: Setup Cisco Webex Connect
Demonstrate and configure the baseline components used within the Webex Connect
Module 3: Webex Connect Integration Options
Define the Integration Options available within the Webex Connect environment.
Module 4: APIs & Webhooks
Understand the API and Webhook suite and channels/use cases supportable.
Module 5: Flow Builder
Basic use and understanding of the Webex Connect Flow Builder interface.
Module 6: Proactive Journey: Email, Chat and Facebook integration
Define and demonstrate the configuration requirements for integrating Webex Connect with Email, Chat and Facebook Channel types.
Module 7: Proactive Journey: SMS, RCS and WhatsApp Integration
Define and demonstrate the configuration requirements for integrating Webex Connect with SMS, RCS and WhatsApp Channel types.
Module 8: Event Scheduler
Define and demonstrate the configuration and usage of the Event Scheduler to schedule SMS events and Custom Events.
Module 9: Troubleshooting
Define and demonstrate the troubleshooting, logging and reporting capabilities within the Webex Connect Environment.
FAQ
What if I have to reschedule my class due to conflict?
Ten (10) business days’ notice is required to reschedule a class with no additional fees. Notify TOPTALENT LEARNING as soon as possible at 469-721-6100 or by written notification to info@toptalentlearning.com to avoid rescheduling penalties.
How do I enroll for this class?
Please contact our team at 469-721-6100; we will gladly guide you through the online purchasing process.
What happens once I purchase a class?
You will receive a receipt and an enrollment confirmation sent to the email you submitted at purchase. Your enrollment email will have instructions on how to access the class. Any additional questions our team is here to support you. Please call us at 469-721-6100.
What is your late policy?
If a student is 15 minutes late, they risk losing their seat to a standby student. If a student is 30 minutes late or more, they will need to reschedule. A no-show fee will apply. Retakes are enrolled on a stand-by basis. The student must supply previously issued courseware. Additional fees may apply.
What happens when I finish my class?
You will receive a ‘Certificate of Completion’ once you complete the class. If you purchased an exam voucher for the class, a team member from TOPTALENT LEARNING will reach out to discuss your readiness for the voucher and make arrangements to send it.