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Course Schedule
Overview
Overview :
This module must be registered together with ITIL (Version 5) Managing Professional Transition: Product, Service, Experience, as both modules are required to complete the ITIL (Version 5) Managing Professional Transition course.
Audience Profile
ITIL Managing Professional Transition (Version 5) is intended for professionals who have already invested in ITIL 4 or ITIL v3 certifications and need a straightforward upgrade route. It is suitable for professionals at all levels and across all types of organizations involved in digital product and service management.
At Course Completion
Learners acquire an understanding of:
The key enhancements and changes from ITIL 4 to ITIL (Version 5)
Updates across Foundation, Product, Service, Experience, and Transformation
How the new guidance supports future-ready roles and capabilities
How updated practices enable stronger alignment of product and service teams
How ITIL (Version 5) supports improved customer trust and return on digital investment
Outline
Module 1: Key ITIL concepts
Key ITIL models
The characteristics of digital products and services
How digital products and services create value
Digital product and service management (DPSM)
The scope and purpose of the ITIL Product and Service Lifecycle Model
The lifecycle management activities of digital products and services
The ITIL Value System
Continual improvement vs. transformation
The characteristics of organizational change
Module 2: The ITIL Transformation Model
The three common patterns for transformation: initiation, governance, and execution
How each pattern type supports transformation work
The four layers of transformation (governance, positioning, execution, learning) and their roles
How the ITIL Transformation Model is applied in practice
The twelve stages of the ITIL Transformation Model
How to apply the twelve stages in the correct sequence
How ‘ordered’, ‘complex’, and ‘chaotic’ contexts influence transformation
Module 3: Initiation Patterns
The key characteristics of the five initiation patterns
How an initiation pattern influences scope, sponsorship, timing, and methods
The tools/methods/techniques that could contribute to the initiation pattern
Module 4: Governance Patterns
Common BAU governance patterns
Common transformation governance patterns
BAU vs. transformation governance patterns
How governance supports alignment, decision making, and oversight in transformation
Module 5: Execution Patterns
The three execution patterns (implement, discover, contain) and when each is used
How transformation work is executed using the implement, discover, and contain patterns
Which execution pattern fits different transformation situations
Applying the correct execution pattern to simple transformation examples
Module 6: End-to-End Transformation Example
The purpose of the ‘transition’ activity
Describing an end to end transformation example
Assessing an end-to-end transformation example
Module 7: Measurement, learning, and synthesis
How to apply key transformation tools, methods, and techniques
How progress and outcomes of transformations are measured
The benefits and the potential issues of using measurements in transformation
How signals and lessons are captured, evaluated, and integrated into the organization’s value system
Module 8: ITIL and AI
How AI supports readiness assessments and adaptive governance
How AI and automation influence tools, methods, and techniques
The ITIL AI Capability Model
How AI governance supports transformation and effective implementation
Module 9: ITIL and Other Frameworks
How ITIL and DevOps complement each other across the product and service lifecycle
How ITIL practices collaborate with DevOps ways of working
Why project management is important when applying ITIL practices
How ITIL can be combined with PRINCE2 to deliver products and services effectively
FAQ
What if I have to reschedule my class due to conflict?
Ten (10) business days’ notice is required to reschedule a class with no additional fees. Notify TOPTALENT LEARNING as soon as possible at 469-721-6100 or by written notification to info@toptalentlearning.com to avoid rescheduling penalties.
How do I enroll for this class?
Please contact our team at 469-721-6100; we will gladly guide you through the online purchasing process.
What happens once I purchase a class?
You will receive a receipt and an enrollment confirmation sent to the email you submitted at purchase. Your enrollment email will have instructions on how to access the class. Any additional questions our team is here to support you. Please call us at 469-721-6100.
What is your late policy?
If a student is 15 minutes late, they risk losing their seat to a standby student. If a student is 30 minutes late or more, they will need to reschedule. A no-show fee will apply. Retakes are enrolled on a stand-by basis. The student must supply previously issued courseware. Additional fees may apply.
What happens when I finish my class?
You will receive a ‘Certificate of Completion’ once you complete the class. If you purchased an exam voucher for the class, a team member from TOPTALENT LEARNING will reach out to discuss your readiness for the voucher and make arrangements to send it.