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Course Schedule
| Date | Time | Price | Option |
|---|---|---|---|
| Please contact us at info@toptalentlearning.com or 469-721-6100 for this course schedule. |
Overview
This 18-hour training course provides practical guidance on applying and integrating essential ITIL practices, including service design, transition, delivery, and support. Learners will gain the skills needed to create, deliver, and support high-quality IT services while ensuring alignment with business objectives. CDS prepares participants to manage and optimize end-to-end service management processes effectively.
Audience Profile
ITIL CDS is designed for IT professionals responsible for building, delivering, and supporting IT-enabled products and services. This includes service desk managers, IT operations leads, systems administrators, infrastructure and platform engineers, and technical support staff. The course is ideal for individuals seeking to enhance their ability to manage end-to-end service delivery and for those pursuing the ITIL 4 Managing Professional designation.
At Course Completion
At the end of the course, ITIL CDS attendees will be able to confidently design, deliver, and support integrated IT services, enhance team collaboration, and apply key ITIL practices to improve service quality and operational efficiency in real-world environments.
Outline
Attendees acquire an understanding of:
- How to effectively plan, build, test, deliver, and support IT-enabled services
- Key ITIL practices that contribute to stable operations, streamlined workflows, and high-quality user support
- Techniques to improve team collaboration, service performance, and the overall efficiency of IT service delivery
Prerequisites
- Complete pre-class reading assignment
- ITIL Foundation Certificate
- Attend accredited training course (mandatory)
FAQ
What if I have to reschedule my class due to conflict?
Ten (10) business days’ notice is required to reschedule a class with no additional fees. Notify TOPTALENT LEARNING as soon as possible at 469-721-6100 or by written notification to info@toptalentlearning.com to avoid rescheduling penalties.
How do I enroll for this class?
Please contact our team at 469-721-6100; we will gladly guide you through the online purchasing process.
What happens once I purchase a class?
You will receive a receipt and an enrollment confirmation sent to the email you submitted at purchase. Your enrollment email will have instructions on how to access the class. Any additional questions our team is here to support you. Please call us at 469-721-6100.
What is your late policy?
If a student is 15 minutes late, they risk losing their seat to a standby student. If a student is 30 minutes late or more, they will need to reschedule. A no-show fee will apply. Retakes are enrolled on a stand-by basis. The student must supply previously issued courseware. Additional fees may apply.
What happens when I finish my class?
You will receive a ‘Certificate of Completion’ once you complete the class. If you purchased an exam voucher for the class, a team member from TOPTALENT LEARNING will reach out to discuss your readiness for the voucher and make arrangements to send it.