ITIL 4 Strategist – Direct, Plan and Improve with Exam

This course is a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. The course covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. Students will also receive an exam voucher with this course. The exam is a total 40 multiple choice questions and you will have 90 minutes to complete it. You must get at least 28 questions correct in order to pass. The exam is administered by PeopleCert and can be scheduled on any date after completion of the course. Students will also attain 18 professional development units (PDUs) for Project Managers.

  • Price: $2,695.00
  • Duration: 3 days
  • Delivery Methods: Virtual
Date Time Price Option
01/29/2025 09:00 AM - 05:00 PM CT $2,695.00
For questions call: (469) 721-6100
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  • Get assistance every step of the way from our Texas-based team, ensuring your training experience is hassle-free and aligned with your goals.
  • Access an expansive range of over 3,000 training courses with a strong focus on Information Technology, Business Applications, and Leadership Development.
  • Have confidence in an exceptional 95% approval rating from our students, reflecting outstanding satisfaction with our course content, program support, and overall customer service.
  • Benefit from being taught by Professionally Certified Instructors with expertise in their fields and a strong commitment to making sure you learn and succeed.

1 – KEY CONCEPTS OF DIRECT, PLAN AND IMPROVE

  • Knowing key terms
  • Differentiating between principle concepts
  • Defining the relationship of Values, Outcomes, Costs and Risks

2 – SCOPING WHAT IS TO BE DIRECTED

  • Cascading goals and requirements
  • Deciphering effective policies, controls and guidelines
  • Placing decision-making authority at the correct level

3 – THE ROLE OF GRC IN THE SERVICE VALUE SYSTEM

  • The role of risk management
  • How governance impacts DPI
  • Ensuring that controls are sufficient but not excessive

4 – PRINCIPLES AND METHODS FOR CONTINUAL IMPROVEMENT

  • Leverage the ITIL CI model
  • Identify assessment objectives and outputs
  • Select the appropriate assessment method
  • Prioritize desired outcomes
  • Build, justify and advocate your business case
  • Conduct improvement reviews and lessons learned sessions
  • Embed CI at all levels of the service value stream

5 – APPLYING COMMUNICATION AND ORGANIZATIONAL CHANGE MANAGEMENT

  • The nature and benefits of OCM
  • Manage, communicate effectively, and influence stakeholders
  • Establish valuable interfaces across the value chain

6 – EFFECTIVE MEASURING AND REPORTING

  • Defining indicators and metrics to support objectives

7 – DIRECT, PLAN AND IMPROVE VALUE STREAMS

  • Recognizing the differences between value streams and practices
  • Choosing the right methods and techniques to direct, plan and improve value streams

The purpose of the ITIL 4 Direct Plan and Improve Qualification is:

  • To provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction
  • To provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agilityThe objectives of this course are to:
  • Understand the Key Concepts of Direct, Plan & Improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of GRC (Governance, Risk & Compliance) and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices

Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management.The ITIL 4 DPI Qualification would most likely suit the following delegates:Individuals continuing of their journey in service managementITSM managers and aspiring ITSM managersManagers of all levels involved in shaping direction and strategy or developing a continually improving teamExisting ITIL qualification holders wishing to develop their knowledgeThe above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs.

Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management.

Ten (10) business days’ notice is required to reschedule a class with no additional fees. Notify TOPTALENT LEARNING as soon as possible at 469-721-6100 or by written notification to info@toptalentlearning.com to avoid rescheduling penalties.

Please contact our team at 469-721-6100; we will gladly guide you through the online purchasing process.

You will receive a receipt and an enrollment confirmation sent to the email you submitted at purchase. Your enrollment email will have instructions on how to access the class. Any additional questions our team is here to support you. Please call us at 469-721-6100.

If a student is 15 minutes late, they risk losing their seat to a standby student. If a student is 30 minutes late or more, they will need to reschedule. A no-show fee will apply. Retakes are enrolled on a stand-by basis. The student must supply previously issued courseware. Additional fees may apply.

You will receive a ‘Certificate of Completion’ once you complete the class. If you purchased an exam voucher for the class, a team member from TOPTALENT LEARNING will reach out to discuss your readiness for the voucher and make arrangements to send it.