Dealing with Difficult People

Workplace interactions can be challenging when personalities clash or difficult behaviors surface. This course provides strategies for identifying, understanding, and effectively responding to difficult people and situations. Participants will learn techniques for staying calm, managing stress, and defusing conflict while maintaining professionalism and respect. With real-world scenarios and role-playing exercises, the training offers practical solutions that enable employees and managers to build resilience, improve communication, and foster healthier workplace dynamics.

  • Price: $750.00
  • Duration: 1 day
  • Delivery Methods: Virtual
Date Time Price Option
03/04/2026 09:00 AM - 05:00 PM CT $750.00
For questions call: (469) 721-6100
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Why choose TOPTALENT?

  • Get assistance every step of the way from our Texas-based team, ensuring your training experience is hassle-free and aligned with your goals.
  • Access an expansive range of over 3,000 training courses with a strong focus on Information Technology, Business Applications, and Leadership Development.
  • Have confidence in an exceptional 95% approval rating from our students, reflecting outstanding satisfaction with our course content, program support, and overall customer service.
  • Benefit from being taught by Professionally Certified Instructors with expertise in their fields and a strong commitment to making sure you learn and succeed.
  1. Introduction to Emotional Intelligence
    • Definition and workplace importance
    • The business case for EQ
  2. Self-Awareness
    • Recognizing emotional triggers
    • Journaling and reflection exercises
  3. Self-Regulation
    • Stress management strategies
    • Techniques for pausing and responding effectively
  4. Motivation
    • Building intrinsic motivation
    • Overcoming setbacks with resilience
  5. Empathy
    • Active listening skills
    • Understanding perspectives of others
  6. Social Skills
    • Conflict resolution strategies
    • Collaboration and team dynamics
  7. EQ in Leadership
    • Case studies of emotionally intelligent leaders
    • Applying EQ to influence and inspire
  8. Action Planning
    • Personal EQ growth plan
    • Commitments to workplace application
  • Identify different types of difficult behaviors.
  • Apply strategies to defuse conflict.
  • Strengthen resilience when facing negat

Employees, managers, and leaders who engage with diverse personalities.

None.

Ten (10) business days’ notice is required to reschedule a class with no additional fees. Notify TOPTALENT LEARNING as soon as possible at 469-721-6100 or by written notification to info@toptalentlearning.com to avoid rescheduling penalties.

Please contact our team at 469-721-6100; we will gladly guide you through the online purchasing process.

You will receive a receipt and an enrollment confirmation sent to the email you submitted at purchase. Your enrollment email will have instructions on how to access the class. Any additional questions our team is here to support you. Please call us at 469-721-6100.

If a student is 15 minutes late, they risk losing their seat to a standby student. If a student is 30 minutes late or more, they will need to reschedule. A no-show fee will apply. Retakes are enrolled on a stand-by basis. The student must supply previously issued courseware. Additional fees may apply.

You will receive a ‘Certificate of Completion’ once you complete the class. If you purchased an exam voucher for the class, a team member from TOPTALENT LEARNING will reach out to discuss your readiness for the voucher and make arrangements to send it.