Administering Webex AI Assistant & Agent (AWXAI)

Take your Webex Contact Center and AI expertise to the next level. Administering Webex AI Assistant & Agent course is your gateway to building powerful AI Assistants and AI Agents that transform customer experiences.

This 4-day course is hands-on, practical, and packed with real-world examples.

You’ll learn how to design, build, and deploy both voice and digital bots using Webex’s cutting-edge tools. From LLM-powered autonomous agents to structured FAQ bots and real-time agent assist tools, you’ll explore every corner of the platform. You’ll also learn how to use ROI calculators to size solutions and show value to stakeholders – perfect for presales engineers, solutions consultants, implementation engineers, and customer success managers.

Prerequisites

Attendees must have completed our Administering Webex Contact Center (AWXCC) course or have equivalent experience, with a solid understanding of Webex Contact Center voice and digital channels.

Target Audience

• Digital Platform Architects
• Voice System Engineers
• DevOps teams
• Operations managers
• Contact Center solution and training specialists
• Support/Quality teams
• Webex Partner systems engineers
• Anyone with Day-2 responsibilities for Webex Contact Center

Course Objectives

• By the end of this course, learners will be able to design, configure, and deploy both AI Assistants and AI Agents (Scripted and Autonomous). They will integrate these solutions across voice and digital channels, size deployments using bundles and ROI tools, manage structured and unstructured knowledge bases, and apply best practices for LLM-driven and rule-based conversational design.