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Course Schedule
Overview
Outline
Module 1: Setting the Stage: Why ITIL® Version 5?
- The evolution of ITIL® from v3 to ITIL® 4 to Version 5
- Key drivers behind ITIL® Version 5: digital transformation, AI, and modern service complexity
- How Version 5 differs from ITIL® 4 — a structured comparison
- What stays the same vs. what has changed
- The value proposition of the ITIL® Foundation Bridge pathway
Module 2: Digital Product and Service Management — New Concepts
- Shift from service management to digital product and service management
- Understanding digital products: definition, lifecycle, and value creation
- Evolution of the service relationship model in ITIL® Version 5
- New and updated key concepts: co-creation, digital value chains, and product ownership
- The role of AI and automation in the Version 5 service model
Module 3: The ITIL® System — Updates to the Core Model
- Updates and refinements to the ITIL® Value System in Version 5
- Changes to guiding principles and their application in digital contexts
- Evolution of the service value chain activities
- How continual improvement is positioned in Version 5
- Governance integration within the ITIL® Version 5 system
Module 4: Updated ITIL® Practices — What’s New and Why It Matters
- Overview of changes to ITIL® management practices in Version 5
- New practices introduced in Version 5 and their purpose
- Updated practice descriptions: scope, purpose, and activities
- Practices most relevant to digital product management and AI-enabled services
- Practical application: mapping practice changes to real organizational scenarios
Module 5: Organizational Readiness and Practical Application
- Applying ITIL® Version 5 in organizations transitioning from ITIL® 4
- Aligning ITIL® Version 5 with broader governance frameworks (COBIT, ISO, NIST)
- Supporting digital transformation journeys with the updated ITIL® model
- Common organizational scenarios and how Version 5 addresses them
- The progression path: beyond Foundation to ITIL® Version 5 advanced certifications
Exam Preparation — ITIL® Foundation Bridge Certification
Module 6: Exam Readiness and Practice
- Overview of the ITIL® Foundation Bridge (Version 5) examination structure
- Key concept review: high-priority exam topics from all modules
- Practice question workshop with discussion and rationale
- Examination techniques and time management strategies
- Final Q&A and readiness confirmation
FAQ
What if I have to reschedule my class due to conflict?
Ten (10) business days’ notice is required to reschedule a class with no additional fees. Notify TOPTALENT LEARNING as soon as possible at 469-721-6100 or by written notification to info@toptalentlearning.com to avoid rescheduling penalties.
How do I enroll for this class?
Please contact our team at 469-721-6100; we will gladly guide you through the online purchasing process.
What happens once I purchase a class?
You will receive a receipt and an enrollment confirmation sent to the email you submitted at purchase. Your enrollment email will have instructions on how to access the class. Any additional questions our team is here to support you. Please call us at 469-721-6100.
What is your late policy?
If a student is 15 minutes late, they risk losing their seat to a standby student. If a student is 30 minutes late or more, they will need to reschedule. A no-show fee will apply. Retakes are enrolled on a stand-by basis. The student must supply previously issued courseware. Additional fees may apply.
What happens when I finish my class?
You will receive a ‘Certificate of Completion’ once you complete the class. If you purchased an exam voucher for the class, a team member from TOPTALENT LEARNING will reach out to discuss your readiness for the voucher and make arrangements to send it.