BA10 – Understanding Root Cause Analysis

In this course, participants will learn to apply several practical, systematic methods for analyzing incidents and problems to uncover root causes. Understanding of these techniques will be reinforced by classroom exercises.

  • Price: $1,535.00
  • Duration: 1 day
  • Delivery Methods: Virtual
Date Time Price Option
Please contact us at info@toptalentlearning.com or 469-721-6100 for this course schedule.
For questions call: (469) 721-6100
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  • Get assistance every step of the way from our Texas-based team, ensuring your training experience is hassle-free and aligned with your goals.
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1

  • Introduction & Objectives

  • What is a ‘Problem?’
    Why Problems Persist
    What is A Root Cause?
    Why Root Causes are important

2

  • How to Organize for an RCA

  • RCA Roles and Responsibilities
    Assemble your RCA Team
    Modes of Communication
    How to Resolve Conflict
    Case Study Exercise

3

  • Select the Problem to Analyze

  • Define the selection criteria
    Plan and estimate tasks for the team
    Finalize the plan and gain agreement among your stakeholders
    Case Study Exercise

4

  • Define the Problem

  • What to look for – Problem-as-Given (PAG) vs. Problem-as-Understood (PAU)
    Developing your problem statement
    Refining the problem specification
    Case Study Exercise

5

  • Identify the Source of the Problem

  • Discuss when to use the appropriate analysis technique to determine the problem source
    Process Diagram
    Forms & Checklists
    Statistical Sampling
    Fishbone Diagram
    Surveys
    Charts – Line, Scatter, Bar, & Pie
    Case Study Exercise

6

  • Solution Options Analysis & Selecting the ‘Best Fit’

  • How to approach different solution options
    Brainstorming
    Weighted Evaluation
    Selecting the appropriate option
    Hold an Retrospective on your approach
    Planning the proposal
    Case Study Exercise

7

  • Putting RCA into Practice

  • Create a Root Cause Analysis program within your organization
    How to develop appropriate recommendations to address root causes at various levels to avoid future incidents

Learning Objectives

By the end of this course, you will be able to:

Learn how to initiate a root cause analysis and gather data for investigating process and non-process incidents

Demonstrate how to collect data through interviews and analysis

Apply powerful techniques to identify and know the difference between symptoms and root causes

Learn to know when to use the appropriate technique in root cause identification

Learn how to avoid future incidents by developing appropriate recommendations to address causal factors and root causes

Develop a process to identify systemic problem areas

Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems will benefit from this course.

This course is aimed at people who are practicing Business Analysts or who have had previous Business Analysis training. It is recommended that participants complete the BA01: Business Analysis Essentials course prior to enrolling or have equivalent experience.

Ten (10) business days’ notice is required to reschedule a class with no additional fees. Notify TOPTALENT LEARNING as soon as possible at 469-721-6100 or by written notification to info@toptalentlearning.com to avoid rescheduling penalties.

Please contact our team at 469-721-6100; we will gladly guide you through the online purchasing process.

You will receive a receipt and an enrollment confirmation sent to the email you submitted at purchase. Your enrollment email will have instructions on how to access the class. Any additional questions our team is here to support you. Please call us at 469-721-6100.

If a student is 15 minutes late, they risk losing their seat to a standby student. If a student is 30 minutes late or more, they will need to reschedule. A no-show fee will apply. Retakes are enrolled on a stand-by basis. The student must supply previously issued courseware. Additional fees may apply.

You will receive a ‘Certificate of Completion’ once you complete the class. If you purchased an exam voucher for the class, a team member from TOPTALENT LEARNING will reach out to discuss your readiness for the voucher and make arrangements to send it.