In this course, participants will learn to apply several practical, systematic methods for analyzing incidents and problems to uncover root causes. Understanding of these techniques will be reinforced by classroom exercises.
This course may earn a Credly Badge.
- Price: $1,535.00
- Duration: 1 day
- Delivery Methods: Virtual
| Date | Time | Price | Option |
|---|---|---|---|
| Please contact us at info@toptalentlearning.com or 469-721-6100 for this course schedule. |
For questions call: (469) 721-6100
Why choose
TOPTALENT?
- Get assistance every step of the way from our Texas-based team, ensuring your training experience is hassle-free and aligned with your goals.
- Access an expansive range of over 3,000 training courses with a strong focus on Information Technology, Business Applications, and Leadership Development.
- Have confidence in an exceptional 95% approval rating from our students, reflecting outstanding satisfaction with our course content, program support, and overall customer service.
- Benefit from being taught by Professionally Certified Instructors with expertise in their fields and a strong commitment to making sure you learn and succeed.
1
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Introduction & Objectives
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What is a ‘Problem?’
Why Problems Persist
What is A Root Cause?
Why Root Causes are important
2
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How to Organize for an RCA
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RCA Roles and Responsibilities
Assemble your RCA Team
Modes of Communication
How to Resolve Conflict
Case Study Exercise
3
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Select the Problem to Analyze
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Define the selection criteria
Plan and estimate tasks for the team
Finalize the plan and gain agreement among your stakeholders
Case Study Exercise
4
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Define the Problem
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What to look for – Problem-as-Given (PAG) vs. Problem-as-Understood (PAU)
Developing your problem statement
Refining the problem specification
Case Study Exercise
5
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Identify the Source of the Problem
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Discuss when to use the appropriate analysis technique to determine the problem source
Process Diagram
Forms & Checklists
Statistical Sampling
Fishbone Diagram
Surveys
Charts – Line, Scatter, Bar, & Pie
Case Study Exercise
6
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Solution Options Analysis & Selecting the ‘Best Fit’
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How to approach different solution options
Brainstorming
Weighted Evaluation
Selecting the appropriate option
Hold an Retrospective on your approach
Planning the proposal
Case Study Exercise
7
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Putting RCA into Practice
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Create a Root Cause Analysis program within your organization
How to develop appropriate recommendations to address root causes at various levels to avoid future incidents
Learning Objectives
By the end of this course, you will be able to:
Learn how to initiate a root cause analysis and gather data for investigating process and non-process incidents
Demonstrate how to collect data through interviews and analysis
Apply powerful techniques to identify and know the difference between symptoms and root causes
Learn to know when to use the appropriate technique in root cause identification
Learn how to avoid future incidents by developing appropriate recommendations to address causal factors and root causes
Develop a process to identify systemic problem areas
Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems will benefit from this course.
This course is aimed at people who are practicing Business Analysts or who have had previous Business Analysis training. It is recommended that participants complete the BA01: Business Analysis Essentials course prior to enrolling or have equivalent experience.
