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Course Schedule
| Date | Time | Price | Options |
|---|---|---|---|
| 04/23/2026 | 09:00 AM - 05:00 PM CT | 1,795.00 |
Overview
The Reporting Cisco Contact Center Enterprise (CCER) training provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources. The training explains the nuances of analyzing and troubleshooting in various deployment scenarios: Designed Tier 2/Day 2 Support. The Cisco CCE solution helps businesses deliver a connected digital experience, enabling you to provide contextual, continuous, and capability-rich journeys for your customers, across time and channels. The training teaches you the business application of the CCE solution providing the framework of interrelationship between both core and optional components required to configure the CCE solution.
Who Should Enroll
- Administrators
- Business liaisons
- Deployment engineers
- Managers overseeing cce deployments
How you’ll benefit
This training will help you:
- Consolidate disparate data into manageable, comprehensive reports
- Understand the business application of the CCE solution and how it provides a framework of correlation between core and optional components
COURSE OBJECTIVES
After taking this training, you should be able to:
- Explain the Cisco Unified Intelligence Center including the benefits and features of the system and describe the high-level architecture of Cisco Unified Intelligence Center in the UCCE environment
- Understand the Cisco Unified Intelligence Center administration console to perform Cisco Unified Intelligence Center administrative, maintenance and provisioning functions
- Discuss the functional attributes of the Cisco Unified Intelligence Center
- Customize Cisco Unified Intelligence Center Reports and Views
Learning Path Prerequisites
There are no prerequisites for this training. However, the knowledge and skills you are recommended to have before attending this training are:
- Basic knowledge of computer networking components: Windows Active Directory (AD) SQL Server and components (servers, routers, switch) is helpful but not required
- Understanding of Cisco Packaged Contact Center Enterprise components and call flows
- Experience administering Cisco Packaged Contact Center Enterprise
- These skills can be found in the following Cisco Learning Offerings:
- Understanding Cisco Contact Center Enterprise Foundations (CCEF)
- Administering Cisco Contact Center Enterprise (CCEA)
- Implementing and Administering Cisco Solutions (CCNA)
- Understanding Cisco Collaboration Foundations (CLFNDU)
COURSE OUTLINE
- Cisco Unified Intelligence Center Foundations
- Cisco Unified Intelligence Center – Basics
- Cisco Unified Intelligence Center – Deployment Models
- Cisco Unified Intelligence Center Administration and Operations Console
- Operations Console (OAMP) Console Introduction
- Admin User Management
- Cisco Unified Intelligence Center Attributes
- Stock Reporting
- Dashboard Features
- Cisco Unified Intelligence Center Custom Reports and Views
- Creating Views
- Building Report Definitions
FAQ
What if I have to reschedule my class due to conflict?
Ten (10) business days’ notice is required to reschedule a class with no additional fees. Notify TOPTALENT LEARNING as soon as possible at 469-721-6100 or by written notification to info@toptalentlearning.com to avoid rescheduling penalties.
How do I enroll for this class?
Please contact our team at 469-721-6100; we will gladly guide you through the online purchasing process.
What happens once I purchase a class?
You will receive a receipt and an enrollment confirmation sent to the email you submitted at purchase. Your enrollment email will have instructions on how to access the class. Any additional questions our team is here to support you. Please call us at 469-721-6100.
What is your late policy?
If a student is 15 minutes late, they risk losing their seat to a standby student. If a student is 30 minutes late or more, they will need to reschedule. A no-show fee will apply. Retakes are enrolled on a stand-by basis. The student must supply previously issued courseware. Additional fees may apply.
What happens when I finish my class?
You will receive a ‘Certificate of Completion’ once you complete the class. If you purchased an exam voucher for the class, a team member from TOPTALENT LEARNING will reach out to discuss your readiness for the voucher and make arrangements to send it.