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Overview
About this Course
CompTIA A+ (220-1201/1202) is the industry standard for launching IT careers into today’s digital world. This updated certification covers essential skills in hardware, software, networking, and troubleshooting, ensuring that students are prepared for a wide range of IT roles.
Note: CompTIA A+ 1202 Certification Prep (Exam 220-1202) is the replacement course for CompTIA A+ 1102 Certification Prep (Exam 220-1102), which is scheduled to retire in September 2025.
At Course Completion
Hardware – Identifying, using and connecting hardware components and devices, including the broad knowledge about different devices that is now necessary to support the remote workforce
Operating Systems – Install and support Windows OS including command line and client support, system configuration imaging and troubleshooting for Mac OS, Chrome OS, Android and Linux OS
Software Troubleshooting – Troubleshoot PC and mobile device issues including common OS, malware and security issues
Networking – Explain types of networks and connections including TCP/IP, WIFI and SOHO
Troubleshooting – Troubleshoot real-world device and network issues quickly and efficiently
Security – Identify and protect against security vulnerabilities for devices and their network connections
Mobile Devices – Install and configure laptops and other mobile devices and support applications to ensure connectivity for end users
Virtualization and Cloud Computing – Compare and contrast cloud computing concepts and set up client-side virtualization
Operational Procedures – Follow best practices for safety, environmental impacts, and communication and professionalism
Outline
Operating systems
OS installation: working with Windows, macOS, Linux, and mobile operating systems.
Windows tools: managing systems with Task Manager, Command Prompt, and Disk Management.
File systems: handling file systems, updates, and OS upgrades.
Security
Security measures: using encryption, access controls, and wireless security protocols.
Malware prevention: detecting, removing, and preventing malware threats.
Software troubleshooting
OS issues: diagnosing and resolving problems with operating systems and applications.
Mobile troubleshooting: addressing connectivity, app, and performance issues.
Security concerns: fixing unauthorized access and malware issues.
Operational procedures
Documentation: using best practices for system changes and documentation.
Safety and communication: following safety protocols and communicating effectively.
Backup and recovery: setting up workstation backups and recovery processes.
Prerequisites
To ensure your success in this course, you should have 12 months of hands-on experience working in a help desk technician, desktop support technician, or field service technician job role.
FAQ
What if I have to reschedule my class due to conflict?
Ten (10) business days’ notice is required to reschedule a class with no additional fees. Notify TOPTALENT LEARNING as soon as possible at 469-721-6100 or by written notification to info@toptalentlearning.com to avoid rescheduling penalties.
How do I enroll for this class?
Please contact our team at 469-721-6100; we will gladly guide you through the online purchasing process.
What happens once I purchase a class?
You will receive a receipt and an enrollment confirmation sent to the email you submitted at purchase. Your enrollment email will have instructions on how to access the class. Any additional questions our team is here to support you. Please call us at 469-721-6100.
What is your late policy?
If a student is 15 minutes late, they risk losing their seat to a standby student. If a student is 30 minutes late or more, they will need to reschedule. A no-show fee will apply. Retakes are enrolled on a stand-by basis. The student must supply previously issued courseware. Additional fees may apply.
What happens when I finish my class?
You will receive a ‘Certificate of Completion’ once you complete the class. If you purchased an exam voucher for the class, a team member from TOPTALENT LEARNING will reach out to discuss your readiness for the voucher and make arrangements to send it.