Customer Service Mastery: Fundamentals, Effective Communication, & Conflict Resolution

Customer Service Mastery: Fundamentals, Effective Communication, & Conflict Resolution is a dynamic two-day training designed to equip professionals with the essential skills to deliver exceptional customer experiences. Participants will learn to define customer service fundamentals, identify customer needs, enhance communication, and develop problem-solving strategies. Through interactive exercises and real-world scenarios, learners will gain confidence in handling difficult situations, fostering customer loyalty, and creating a customer-centered service culture.

To get 30% discount, please use coupon code: MASTERCS30

  • Price: $2,195.00
  • Duration: 2 days
  • Delivery Methods: Virtual
DateTimePriceOption
03/25/202508:00 AM - 04:00 PM CT$2,195.00
For questions call: (469) 721-6100
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Why choose TOPTALENT?

  • Get assistance every step of the way from our Texas-based team, ensuring your training experience is hassle-free and aligned with your goals.
  • Access an expansive range of over 3,000 training courses with a strong focus on Information Technology, Business Applications, and Leadership Development.
  • Have confidence in an exceptional 95% approval rating from our students, reflecting outstanding satisfaction with our course content, program support, and overall customer service.
  • Benefit from being taught by Professionally Certified Instructors with expertise in their fields and a strong commitment to making sure you learn and succeed.
  1. Understanding What is Customer Service and its Fundamentals
    • Definition of customer service
    • Three Key Components of Customer Service
    • Customer Service vs. Customer Experience
    • Fundamentals of Customer Service
  2. Effective Communication Skills
    • Introduction to Communication in Customer Service
    • Verbal Communication Skills
    • Non-Verbal Communication Skills
    • Handling Customer Queries and Complaints
  3. Handling Difficult Customers and Conflict Resolution
    • Key Strategies for Managing Difficult Customer Interactions
    • Case Study Discussion
  4. Building Customer Loyalty
    • The Importance of Follow-Up
    • Best Practices
  5. Creating Positive Emotional Connections
    • Tips for Emotional Connection

By the end of the 2-day training, learners will be able to:

  • Understand how customer service is defined and what are its fundamentals 
  • Identify customer needs and expectations
  • Enhance communication skills for better customer interaction 
  • Develop problem-solving strategies
  • Manage difficult customers through conflict resolution with confidence 
  • Apply best practices for delivering high-quality customer service 
  • Build and sustain customer loyalty 
  • Create a customer-centered mindset and service culture
  • Evaluate knowledge through scenario-based assessments

This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits.

No special prerequisites for this course provided. If you are unsure whether you might need to take another course first, please contact us to discuss.

Ten (10) business days’ notice is required to reschedule a class with no additional fees. Notify TOPTALENT LEARNING as soon as possible at 469-721-6100 or by written notification to info@toptalentlearning.com to avoid rescheduling penalties.

Please contact our team at 469-721-6100; we will gladly guide you through the online purchasing process.

You will receive a receipt and an enrollment confirmation sent to the email you submitted at purchase. Your enrollment email will have instructions on how to access the class. Any additional questions our team is here to support you. Please call us at 469-721-6100.

If a student is 15 minutes late, they risk losing their seat to a standby student. If a student is 30 minutes late or more, they will need to reschedule. A no-show fee will apply. Retakes are enrolled on a stand-by basis. The student must supply previously issued courseware. Additional fees may apply.

You will receive a ‘Certificate of Completion’ once you complete the class. If you purchased an exam voucher for the class, a team member from TOPTALENT LEARNING will reach out to discuss your readiness for the voucher and make arrangements to send it.