ITIL 4 Foundation

ITIL 4 is the next evolution of ITIL, providing a practical and flexible transition that allows organizations to adopt the new ways of working required by the modern digital world.  It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy.

Please click here for the Free ITIL ® awareness overview course

  • Price: $2,495.00
  • Duration: 2 days
  • Delivery Methods: Virtual
Date Time Price Option
03/26/2025 09:00 AM - 05:00 PM CT $2,495.00
04/23/2025 09:00 AM - 05:00 PM CT $2,495.00
02/04/2025 08:00 AM - 04:00 PM CT $2,495.00
02/26/2025 09:00 AM - 05:00 PM CT $2,495.00
01/27/2025 07:30 AM - 03:30 PM CT $2,495.00
03/24/2025 06:30 AM - 02:30 PM CT $2,495.00
02/24/2025 08:00 AM - 04:00 PM CT $2,495.00
For questions call: (469) 721-6100
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Why choose TOPTALENT?

  • Get assistance every step of the way from our Texas-based team, ensuring your training experience is hassle-free and aligned with your goals.
  • Access an expansive range of over 3,000 training courses with a strong focus on Information Technology, Business Applications, and Leadership Development.
  • Have confidence in an exceptional 95% approval rating from our students, reflecting outstanding satisfaction with our course content, program support, and overall customer service.
  • Benefit from being taught by Professionally Certified Instructors with expertise in their fields and a strong commitment to making sure you learn and succeed.

Course Outline

1 – ITIL 4 Overview
  • Introduction to ITIL
  • Key Concepts of ITIL
2 – The ITIL Framework
  • The Four Dimensions of Service Management
  • The ITIL Service Value System
3 – The ITIL Guiding Principles
  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate
4 – The ITIL Service Value System
  • Governance
  • The Service Value Chain
  • Continual Improvement
5 – Key ITIL Practices
  • Continual Improvement
  • Service Level Management
  • Change Control
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management
6 – Other ITIL Practices
  • General Management Practices
  • Service Management Practices
  • Technical Management Practices

Learning Objectives

By completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Value Service Chain that incorporate the core of ITIL® version 4.

No special instructions regarding this course’s target audience provided. Please contact us to discuss if you are unsure whether this course is for you!

No special prerequisites for this course provided. If you are unsure whether you might need to take another course first, please contact us to discuss.

Ten (10) business days’ notice is required to reschedule a class with no additional fees. Notify TOPTALENT LEARNING as soon as possible at 469-721-6100 or by written notification to info@toptalentlearning.com to avoid rescheduling penalties.

Please contact our team at 469-721-6100; we will gladly guide you through the online purchasing process.

You will receive a receipt and an enrollment confirmation sent to the email you submitted at purchase. Your enrollment email will have instructions on how to access the class. Any additional questions our team is here to support you. Please call us at 469-721-6100.

If a student is 15 minutes late, they risk losing their seat to a standby student. If a student is 30 minutes late or more, they will need to reschedule. A no-show fee will apply. Retakes are enrolled on a stand-by basis. The student must supply previously issued courseware. Additional fees may apply.

You will receive a ‘Certificate of Completion’ once you complete the class. If you purchased an exam voucher for the class, a team member from TOPTALENT LEARNING will reach out to discuss your readiness for the voucher and make arrangements to send it.