ITIL 4 is a framework for quality IT service management (ITSM) through proven best practice, providing practical and flexible guidance to support your organization on its journey to digital transformation while empowering your IT teams to continue to play a crucial role in the wider business strategy. This course highlights the ways in which digital organizations and digital operating models function in high-velocity environments, including the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing.
If you are interested in this next step on the ITIL journey, please note that you must hold the ITIL 4 Foundation certification. The associated certification exam voucher is included with this course.
This course may earn a Credly Badge.
- Price: $2,695.00
- Duration:
- Delivery Methods: Virtual
| Date | Time | Price | Option |
|---|---|---|---|
| Please contact us at info@toptalentlearning.com or 469-721-6100 for this course schedule. |
For questions call: (469) 721-6100
Why choose
TOPTALENT?
- Get assistance every step of the way from our Texas-based team, ensuring your training experience is hassle-free and aligned with your goals.
- Access an expansive range of over 3,000 training courses with a strong focus on Information Technology, Business Applications, and Leadership Development.
- Have confidence in an exceptional 95% approval rating from our students, reflecting outstanding satisfaction with our course content, program support, and overall customer service.
- Benefit from being taught by Professionally Certified Instructors with expertise in their fields and a strong commitment to making sure you learn and succeed.
Course Outline
1 – The Nature of High-velocity in a digital world
- Overview of the key ITIL 4 high-velocity terminology
- Understand when the transformation to high velocity IT is desirable and feasible
- Understand the five objectives associated with digital products
2 – ITIL operating model – digital product lifecycle
- The four dimensions of service management
- The ITIL service value system
- The service value chain
- The digital product lifecycle
3 – Fundamental concepts for delivering HVIT
- Understand the following concepts:
- Ethics
- Safety culture
- Toyota Kata
- Lean / Agile / Resilient / Continuous
- Service-dominant logic
- Design thinking
- Complexity thinking
- Use the principles, models and concepts to
- contribute to:
- Help get customers’ jobs done
- Trust and be trusted
- Commit to performance
- Deal with uncertainty
- Improve by being inquisitive
4 – Achieving value with digital products
- Know how the service provider ensures valuable investments are achieved.
- Know how to use the following practices to contribute to achieving valuable investments
- Know how the service provider ensures fast deployment is achieved
- Know how to use practices to contribute to achieving fast deployment
- Software development and management
- Know how the service provider ensures resilient operations are achieved
- Know how to use the following practices to contribute to achieving resilient operations
- Know how the service provider ensures co-created value is achieved
- Know how to use practices to contribute to achieving co-created value with the service consumer
- Know how the service provider ensures assured conformance is achieved
- Know how to use practices to contribute to achieving assured conformance
- ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library® is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.
Learning Objectives
This course has been created to help IT service management practitioners working in organizations that are becoming more digitally enabled. You should be familiar with traditional IT service management concepts, and now want to be able to discuss digital with more confidence, to develop practical competences, and to be a valued contributor in the digital domain. Through this course, you will improve your ability to:
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- Help get customers jobs done – helping customers become who they seek to become
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- Keep raising the bar – taking things to a significantly higher level
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- Trust and be trusted – as professional knowledge workers in a healthy workplace
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- Accept ambiguity and uncertainty – not scared of not knowing an answer
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- Commit to continual learning – all as part of your daily work
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- The scope of the course is the primary activities in the digital value chain. In other words, what you do and which resources you use across the lifecycle of digital products, in order to:
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- Make the right digital investments
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- Realize and deliver digital products and services quickly
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- Provide digital products and services that are highly resilient to disruption
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- Ensure that the service consumer realizes value from the digital products and services
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- Assure conformance of activities with governance, risk and compliance requirements
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- Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
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- Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement
- Understand and know how to direct, plan and improve value streams and practices
No special instructions regarding this course’s target audience provided. Please contact us to discuss if you are unsure whether this course is for you!
No special prerequisites for this course provided. If you are unsure whether you might need to take another course first, please contact us to discuss.
