- Understand how customer service is defined and what are its fundamentals
- Identify customer needs and expectations
- Enhance communication skills for better customer interaction
- Women in Leadership Today
- Workplace trends and representation
- Common challenges
- Leadership Presence
- Developing confidence and authority
- Overcoming self-limiting beliefs
- Communication Strategies
- Commanding respect
- Handling interruptions or dismissals
- Building Influence
- Strategic networking
- Leveraging mentorship
- Navigating Bias
- Recognizing microaggressions
- Responding professionally
- Work-Life Integration
- Balancing priorities
- Time management strategies
- Career Advancement
- Negotiation skills
- Positioning for growth
- Action Planning
- Individual leadership development plans
Ten (10) business days’ notice is required to reschedule a class with no additional fees. Notify TOPTALENT LEARNING as soon as possible at 469-721-6100 or by written notification to info@toptalentlearning.com to avoid rescheduling penalties.
Please contact our team at 469-721-6100; we will gladly guide you through the online purchasing process.
You will receive a receipt and an enrollment confirmation sent to the email you submitted at purchase. Your enrollment email will have instructions on how to access the class. Any additional questions our team is here to support you. Please call us at 469-721-6100.
If a student is 15 minutes late, they risk losing their seat to a standby student. If a student is 30 minutes late or more, they will need to reschedule. A no-show fee will apply. Retakes are enrolled on a stand-by basis. The student must supply previously issued courseware. Additional fees may apply.
You will receive a ‘Certificate of Completion’ once you complete the class. If you purchased an exam voucher for the class, a team member from TOPTALENT LEARNING will reach out to discuss your readiness for the voucher and make arrangements to send it.