Managing Conflict

In this course, you will identify the sources of conflict and how to manage conflict effectively. You will: Recognize the impact of conflict in the workplace by identifying your personal reaction and developing a healthy attitude toward conflict. Analyze conflict by assessing the situation and identifying the source of the conflict. Utilize effective communication techniques to manage conflict in a proactive manner. Resolve conflict by evaluating approaches, and determining and … Lesson 1: Recognizing the Impact of Conflict Topic A: Identify Your Personal Reaction to Conflict Topic B: Develop a Healthy Attitude Toward Conflict Lesson 2: Analyzing Conflict … Identify the Source of the Conflict Lesson 3: Dealing with Conflict Topic A: Listen Actively …

  • Price: $450.00
  • Duration: N/A
  • Delivery Methods: Virtual
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Please contact us at info@toptalentlearning.com or 469-721-6100 for this course schedule.
For questions call: (469) 721-6100
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Why choose TOPTALENT?

  • Get assistance every step of the way from our Texas-based team, ensuring your training experience is hassle-free and aligned with your goals.
  • Access an expansive range of over 3,000 training courses with a strong focus on Information Technology, Business Applications, and Leadership Development.
  • Have confidence in an exceptional 95% approval rating from our students, reflecting outstanding satisfaction with our course content, program support, and overall customer service.
  • Benefit from being taught by Professionally Certified Instructors with expertise in their fields and a strong commitment to making sure you learn and succeed.

1. Recognizing the Impact of Conflict

  • Identify Your Personal Reaction to Conflict
  • Develop a Healthy Attitude Toward Conflict

2. Analyzing Conflict

  • Assess the Situation
  • Identify the Source of the Conflict

3. Dealing with Conflict

  • Listen Actively
  • Communicate Effectively
  • Respond to Negative Tactics
  • Avoid Conflict Escalation

4. Resolving Conflict

  • Evaluate Approaches to Conflict Resolution
  • Determine the Best Solution
  • Implement an Action Plan
  • Recognize the impact of conflict in the workplace by identifying your personal reaction and developing a healthy attitude toward conflict.
  • Analyze conflict by assessing the situation and identifying the source of the conflict.
  • Utilize effective communication techniques to manage conflict in a proactive manner.
  • Resolve conflict by evaluating approaches, and determining and implementing an action plan with the best solution.

This course is intended for any business professional who encounters conflict in the workplace.

No special prerequisites for this course provided. If you are unsure whether you might need to take another course first, please contact us to discuss.

Ten (10) business days’ notice is required to reschedule a class with no additional fees. Notify TOPTALENT LEARNING as soon as possible at 469-721-6100 or by written notification to info@toptalentlearning.com to avoid rescheduling penalties.

Please contact our team at 469-721-6100; we will gladly guide you through the online purchasing process.

You will receive a receipt and an enrollment confirmation sent to the email you submitted at purchase. Your enrollment email will have instructions on how to access the class. Any additional questions our team is here to support you. Please call us at 469-721-6100.

If a student is 15 minutes late, they risk losing their seat to a standby student. If a student is 30 minutes late or more, they will need to reschedule. A no-show fee will apply. Retakes are enrolled on a stand-by basis. The student must supply previously issued courseware. Additional fees may apply.

You will receive a ‘Certificate of Completion’ once you complete the class. If you purchased an exam voucher for the class, a team member from TOPTALENT LEARNING will reach out to discuss your readiness for the voucher and make arrangements to send it.