Managing Conflict

In this course, you will identify the sources of conflict and how to manage conflict effectively. You will: Recognize the impact of conflict in the workplace by identifying your personal reaction and developing a healthy attitude toward conflict. Analyze conflict by assessing the situation and identifying the source of the conflict. Utilize effective communication techniques to manage conflict in a proactive manner. Resolve conflict by evaluating approaches, and determining and … Lesson 1: Recognizing the Impact of Conflict Topic A: Identify Your Personal Reaction to Conflict Topic B: Develop a Healthy Attitude Toward Conflict Lesson 2: Analyzing Conflict … Identify the Source of the Conflict Lesson 3: Dealing with Conflict Topic A: Listen Actively …