Managing with Assertive Confidence

Managers are most effective when they can communicate expectations and decisions with both clarity and confidence. This course helps leaders distinguish between
assertiveness, passivity, and aggression, and develop the ability to express themselves with authority without alienating others. Through practical exercises and role plays,
participants practice assertive communication, conflict resolution, and confident decision-making. By the end of the course, managers will have the tools to manage teams with balanced authority, earn respect, and drive performance.

  • Price: $750.00
  • Duration: 1 day
  • Delivery Methods: Virtual
Date Time Price Option
12/11/2025 09:00 AM - 05:00 PM CT $750.00
For questions call: (469) 721-6100
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Why choose TOPTALENT?

  • Get assistance every step of the way from our Texas-based team, ensuring your training experience is hassle-free and aligned with your goals.
  • Access an expansive range of over 3,000 training courses with a strong focus on Information Technology, Business Applications, and Leadership Development.
  • Have confidence in an exceptional 95% approval rating from our students, reflecting outstanding satisfaction with our course content, program support, and overall customer service.
  • Benefit from being taught by Professionally Certified Instructors with expertise in their fields and a strong commitment to making sure you learn and succeed.
  1. Understanding Assertiveness
    • Characteristics of assertive leaders
    • Benefits of assertiveness
  2. Barriers to Assertiveness
    • Common fears and misconceptions
    • Strategies to overcome them
  3. Handling Difficult Customers and Conflict Resolution
    • Key Strategies for Managing Difficult Customer Interactions
    • Case Study Discussion
  4. Assertive Communication
    • Using “I” statements
    • Clear expectations setting
  5. Conflict Management
    • Balancing firmness with empathy
    • Negotiation skills
  6. Decision-Making Authority
    • Standing by decisions
    • Explaining rationale transparently
  7. Delegation
    • Empowering team members
    • Monitoring without micromanaging
  8. Building Confidence
    • Self-reflection and feedback
    • Visualization and practice
  9. Application Exercises
    • Self-reflection and feedback
    • Action planning
  • Differentiate assertiveness from passivity or aggression.
  • Apply assertive techniques in leadership.
  • Build confidence in managing diverse personalities.

Managers, supervisors, and team leads.

Ten (10) business days’ notice is required to reschedule a class with no additional fees. Notify TOPTALENT LEARNING as soon as possible at 469-721-6100 or by written notification to info@toptalentlearning.com to avoid rescheduling penalties.

Please contact our team at 469-721-6100; we will gladly guide you through the online purchasing process.

You will receive a receipt and an enrollment confirmation sent to the email you submitted at purchase. Your enrollment email will have instructions on how to access the class. Any additional questions our team is here to support you. Please call us at 469-721-6100.

If a student is 15 minutes late, they risk losing their seat to a standby student. If a student is 30 minutes late or more, they will need to reschedule. A no-show fee will apply. Retakes are enrolled on a stand-by basis. The student must supply previously issued courseware. Additional fees may apply.

You will receive a ‘Certificate of Completion’ once you complete the class. If you purchased an exam voucher for the class, a team member from TOPTALENT LEARNING will reach out to discuss your readiness for the voucher and make arrangements to send it.