Do you want to learn more about Dynamics 365? This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, the core capabilities of customer engagement apps as well as with each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service and Dynamics 365 Field Service. This course will include lecture as well as hands-on-labs.
Date | Time | Price | Option |
---|---|---|---|
07/14/2025 | 08:00 AM - 04:00 PM CT | $2,995.00 | |
08/11/2025 | 09:00 AM - 05:00 PM CT | $2,995.00 | |
09/08/2025 | 08:00 AM - 04:00 PM CT | $2,995.00 | |
10/06/2025 | 09:00 AM - 05:00 PM CT | $2,995.00 | |
10/20/2025 | 08:00 AM - 04:00 PM CT | $2,995.00 | |
11/03/2025 | 09:00 AM - 05:00 PM CT | $2,995.00 | |
11/17/2025 | 09:00 AM - 05:00 PM CT | $2,995.00 | |
12/08/2025 | 08:00 AM - 04:00 PM CT | $2,995.00 | |
12/15/2025 | 09:00 AM - 05:00 PM CT | $2,995.00 |
Describe the customer engagement apps and what they have in common
Describe the standard marketing processes and how Dynamics 365 Marketing addresses them
Describe Dynamics 365 Marketing features and capabilities
Describe additional marketing apps
Describe the standard sales processes and how Dynamics 365 Sales addresses them
Describe Dynamics 365 Sales capabilities
Describe additional sales apps such as Sales Insights and Sales Navigator
Describe the standard customer service processes and how Dynamics 365 Customer Serviceaddresses them
Describe Dynamics Customer Service capabilities
Describe additional sales apps such as Sales Insights and Sales Navigator
Describe the standard field service business processes and how Dynamics 365 Field Service addresses
Describe how to generate Work Orders
Describe the scheduling capabilities of Dynamics 365 Field Service
Describe the inventory management capabilities of Dynamics 365 Field Service
Describe the asset management capabilities of Dynamics 365 Field Service
Describe project-based customer engagement processes addressed by Dynamics 365 Project Operations
Describe the sales capabilities of Dynamics 365 Project Operations
Describe the project management capabilities of Dynamics 365 Project Operations
Describe the resource utilization capabilities of Dynamics 365 Project Operations
The Microsoft Dynamics 365 Fundamentals (CRM) course is targeted to those looking to familiarize themselves with and gain a broad exposure to the marketing, sales, customer service, and field service capabilities of Dynamics 365.
This audience wants to explore the features and capabilities of Microsoft Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, and Dynamics 365 Field Service.
People in various roles and stages in their careers can benefit from this fundamentals course. The course is designed for IT professionals, business stakeholders, entrepreneurs, students, and people starting or changing careers who want to be exposed to the marketing, sales, customer service, and field service capabilities of Dynamics 365.
No special prerequisites for this course provided. If you are unsure whether you might need to take another course first, please contact us to discuss.