- Recognize the importance of rapport in teamwork.
- Apply communication strategies to connect with colleagues.
- Build collaboration and mutual respect.
- What is Rapport?
- Definition and importance
- Trust as the foundation
- Communication Basics
- Nonverbal signals
- Tone and body language
- Active Listening for Rapport
- Techniques to show understanding
- Asking open-ended questions
- Common Ground
- Discovering shared values or experiences
- Using small talk effectively
- Respect and Empathy
- Demonstrating care and consideration
- Validating others’ perspectives
- Building Credibility
- Delivering on commitments
- Consistency of actions and words
- Navigating Differences
- Embracing diverse perspectives
- Reducing miscommunication
- Workplace Application
- Team-building exercises
- Creating rapport-building habits
Ten (10) business days’ notice is required to reschedule a class with no additional fees. Notify TOPTALENT LEARNING as soon as possible at 469-721-6100 or by written notification to info@toptalentlearning.com to avoid rescheduling penalties.
Please contact our team at 469-721-6100; we will gladly guide you through the online purchasing process.
You will receive a receipt and an enrollment confirmation sent to the email you submitted at purchase. Your enrollment email will have instructions on how to access the class. Any additional questions our team is here to support you. Please call us at 469-721-6100.
If a student is 15 minutes late, they risk losing their seat to a standby student. If a student is 30 minutes late or more, they will need to reschedule. A no-show fee will apply. Retakes are enrolled on a stand-by basis. The student must supply previously issued courseware. Additional fees may apply.
You will receive a ‘Certificate of Completion’ once you complete the class. If you purchased an exam voucher for the class, a team member from TOPTALENT LEARNING will reach out to discuss your readiness for the voucher and make arrangements to send it.