Transforming Customer Support with AI: Crafting Custom Assistants for Your Business (TTAI2062)

Step into the world of AI-driven enterprise support with our focused half-day course, designed for IT professionals, support managers, and decision-makers keen on revolutionizing their internal support systems. This interactive workshop will show you how to leverage your organization’s existing documents and SOPs to build an AI support tool that not only answers FAQs but also guides employees through interactive SOPs, enhancing support efficiency and making information access seamless. Through lectures, case studies, and hands-on workshops, you’ll learn methods for harnessing the wealth of existing internal knowledge to enhance support efficiency and accessibility through General AI (GenAI) technologies, creating customized, conversational support tools that empower employees and streamline your support processes. It’s an ideal blend of strategy and action, giving you the insights and tools needed to implement immediate, impactful AI solutions in your support infrastructure.