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Course Schedule
| Date | Time | Price | Options |
|---|---|---|---|
| 04/20/2026 | 09:00 AM - 05:00 PM CT | 3,000.00 | |
| 03/25/2026 | 09:00 AM - 05:00 PM CT | 3,000.00 |
Overview
The Essentials of Webex Calling (CLWXCALL) training is designed to guide you through a complete Webex Calling setup, from the initial installation of Webex Control Hub and adding users to configuring Webex Calling features through an existing on-premises Cisco Unified Communications Manager (CUCM) and Cisco Unified Border Element (CUBE) public switch telephone network (PSTN) setup.
How You’ll Benefit
This training will help you:
· Gain an understanding of the Webex solutions, including Webex Meetings, Webex Messaging, and Webex Calling
· Learn how to configure and manage the features of the Webex Control Hub
· Earn 18 CE credits towards recertification
Course Objectives
· Introduce the components that make up the Webex solution, including Webex Meetings, Webex Messaging, and Webex Calling
· Introduce the components that make up Webex Calling Control Hub, including analytics, troubleshooting, and reporting
· Introduce the Management feature of Webex Control Hub, including how to set it up for a business
· Introduce the Services section of the Webex Control Hub, including the Webex Services, Cloud-Connected Unified Communications Services, and Hybrid Services
· Identify the methods available to add users to the Webex Control Hub
· Explain Cisco IP Phone software registration with Webex Control Hub, eligible devices, and provisioning methods
· Explain how an administrator can configure calling features from the Webex Control Hub that will affect the organization
· Understand how users or administrators can configure calling features either from the Webex Control Hub or from their personal user portal
· Introduce the three different methods available to bring PSTN calling capabilities into the Webex calling solution
· Identify the different types of Cisco routers, as well as third-party routers, that can support the local gateway in a premises-based PSTN deployment
· Describe different deployment scenarios using the local gateway in a premises-based PSTN Webex Calling solution
· Understand how the high-availability solution within Cisco routers can be used in a Webex Calling deployment to offer failover for the local gateway and the Cisco Unified Border Element
· Configure the Webex Control Hub to support Webex Calling in a premises-based PSTN deployment
· Configure Cisco Unified Border Element and local gateway settings on a Cisco router to support Webex Calling using a premises-based PSTN deployment
Describe different methods that can be used to troubleshoot setup issues and media issues when configuring Webex Calling using the premises-based PSTN deployment
Course Prerequisites
There are no prerequisites for this training. However, the knowledge and skills you are recommended to have before attending this training are:
· A basic understanding of unified communications
· A basic understanding of cloud-based unified communications solutions
These skills can be found in the following Cisco Learning Offerings:
· Understanding Cisco Collaboration Foundations (CLFNDU)
· Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)
Who Should Attend
· Collaboration Engineers
· Collaboration Administrators
Course Outline
1. Webex Overview
2. Webex Control Hub Overview and Monitoring
3. Webex Control Hub Management
4. Webex Control Hub Services
5. Methods to Add Users to Webex Control Hub
6. Methods to Add Devices to Webex Control Hub
7. Admin-Configurable Webex Calling Features
8. User-Configurable Webex Calling Features
9. Webex Calling Public Switched Telephone Network Options
10. Routers Supporting Local Gateway
11. Deployment Scenarios for Local Gateways
12. Local Gateway and Cisco Unified Border Element with High Availability
13. Control Hub Settings for Webex Calling
14. Router Settings for Webex Calling
15. Webex Calling Troubleshooting
FAQ
What if I have to reschedule my class due to conflict?
Ten (10) business days’ notice is required to reschedule a class with no additional fees. Notify TOPTALENT LEARNING as soon as possible at 469-721-6100 or by written notification to info@toptalentlearning.com to avoid rescheduling penalties.
How do I enroll for this class?
Please contact our team at 469-721-6100; we will gladly guide you through the online purchasing process.
What happens once I purchase a class?
You will receive a receipt and an enrollment confirmation sent to the email you submitted at purchase. Your enrollment email will have instructions on how to access the class. Any additional questions our team is here to support you. Please call us at 469-721-6100.
What is your late policy?
If a student is 15 minutes late, they risk losing their seat to a standby student. If a student is 30 minutes late or more, they will need to reschedule. A no-show fee will apply. Retakes are enrolled on a stand-by basis. The student must supply previously issued courseware. Additional fees may apply.
What happens when I finish my class?
You will receive a ‘Certificate of Completion’ once you complete the class. If you purchased an exam voucher for the class, a team member from TOPTALENT LEARNING will reach out to discuss your readiness for the voucher and make arrangements to send it.