Career Training Courses

Students will learn to install, configure, optimize, troubleshoot, repair, upgrade, and perform preventive maintenance on personal computers, digital devices, and operating systems. Textbook The Official CompTIA A+ Core 1 Student Guide (Exam 220-1101) included. (Prerequisite: None). (32 lecture hours; 8 lab hours)

Students will learn to install, configure, optimize, troubleshoot, repair, upgrade, and perform preventive maintenance on personal computers, digital devices, and operating systems. Textbook The Official CompTIA A+ Core 2 Student Guide (Exam 220-1102) included. (Prerequisite: None). (32 lecture hours; 8 lab hours)

Students will learn to describe the major networking technologies and systems of modern networks and configure, manage, and troubleshoot modern networks. Textbook CompTIA Network+ Certification (Exam N10-008) included. (Prerequisite: None). (32 lecture hours; 8 lab hours)

Students will learn to confidently explain and define an array of security vulnerabilities, navigate the complexities of secure system and network design, explore the defensive measures like PKI, firewalls and IDS, and implement robust identity management and access control. Textbook CompTIA Security+ Certification (Exam SY0-601) included. (Prerequisite: None). (32 lecture hours; 8 lab hours)

This course will prepare participants to take the FC0-U61 exam to obtain the IT Fundamentals+ certification and help participants learn some of the basic principles and techniques of providing PC, mobile, applications, and network support. Textbook CompTIA IT Fundamentals+ Certification (ITF+) (Exam FCO-U61) and Exam Voucher included. (Prerequisite: None). (32 lecture hours; 8 lab hours)

The course introduces tools and tactics to manage cybersecurity risks, identify various types of common threats, evaluate the organization’s security, collect and analyze cybersecurity intelligence, and handle incidents as they occur. Textbook CompTIA Cybersecurity Analyst Certification (CySA+) (Exam CS0-002) and Exam Voucher included. (Prerequisite: None). (32 lecture hours; 8 lab hours)

The Official CompTIA® Linux+® courseware builds on your existing experience with systems operations and administration to provide you with the knowledge and skills required to configure, manage, operate, and troubleshoot a Linux environment by using security best practices, scripting, and automation. This course will also prepare you for the Exam XKO-004. Textbook CompTIA Linux+ Certification (Exam XK0-004) and Exam Voucher included. (Prerequisite: None). (32 lecture hours; 8 lab hours)

In this course, you will learn how to support and configure Windows 10 desktops in an organizational environment. You will develop skills that include learning how to install, customize, and update Windows 10 operating systems. Textbook MD-100T00: Windows Client included. (Prerequisite: None). (32 lecture hours; 8 lab hours)

In this course, you will learn how to plan and implement an operating system deployment strategy using modern deployment methods, as well as how to implement an update strategy. You will be introduced to key components of modern management and co-management strategies. Textbook MD-101T00 Managing Modern Desktops included. (Prerequisite: None). (32 lecture hours; 8 lab hours)

This course provides foundational level knowledge on core Azure concepts; core Azure services; core solutions and management tools; general security and network security; governance, privacy, and compliance features; Azure cost management and service level agreements. Textbook AZ-900 Microsoft Azure Fundamentals and Exam Voucher included. (Prerequisite: None). (12 lecture hours; 4 lab hours)

This course teaches you how to manage Azure subscriptions, secure identities, administer the infrastructure, configure virtual networking, connect Azure and on-premises sites, manage network traffic, implement storage solutions, create and scale virtual machines, implement web apps and containers, back up and share data, and monitor your solution. Textbook AZ-104T00 – Microsoft Azure Administrator and Exam Voucher included. (Prerequisite: None). (26 lecture hours; 6 lab hours)

In this course, you will expand upon your security knowledge by addressing the essential elements of the 8 domains that comprise a Common Body of Knowledge (CBK) for information systems security professionals. Textbook Certified Information Systems Security Professional (CISSP) and Exam Voucher included. (Prerequisite: None). (32 lecture hours; 8 lab hours)

This course will teach you to use SQL as a tool to retrieve the information you need from databases. You will learn how to identify and use advanced querying techniques, including modifying the structure of a table; inserting, updating, deleting data; and indexing tables to optimize query performance. Textbooks SQL Querying: Fundamentals (Second Edition) and SQL Querying: Advanced (Second Edition) included. (Prerequisite: None). (12 lecture hours; 4 lab hours)

This course gives you a broad range of fundamental knowledge for all IT careers. You will learn how to install, operate, configure, and verify a basic IPv4 and IPv6 network. The course covers configuring network components such as switches, routers, and Wireless LAN Controllers; managing network devices; and identifying basic security threats. The course also gives you a foundation in network programmability, automation, and software-defined networking. Textbook Implementing and Administering Cisco® Solutions v1.0 (CCNA) and Exam Voucher included. (Prerequisite: None). (32 lecture hours; 8 lab hours)

The Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR) v1.1 course gives you the knowledge and skills needed to configure, troubleshoot, and manage enterprise wired and wireless networks. You’ll also learn to implement security principles, implement automation and programmability within an enterprise network, and how to overlay network design by using SD-Access and SD-WAN solutions. Textbook Cisco® Implementing and Operating Cisco® Enterprise Network Core Technologies v1.2 (ENCOR) and Exam Voucher included. (Prerequisite: None). (32 lecture hours; 8 lab hours) The Implementing and Operating

Though Python® has been in use for nearly thirty years, it has become one of the most popular languages for software development, particularly within the fields of data science, machine learning, artificial intelligence, and web development—all areas in which Python is widely used. Whether you’re relatively new to programming, or have experience in other programming languages, this course will provide you with a comprehensive first exposure to the Python programming language that can provide you with a quick start in Python, or as the foundation for further learning. You will learn elements of the Python 3 language and development strategies by creating a complete program that performs a wide range of operations on a variety of data types, structures, and objects, implements program logic through conditional statements and loops, structures code for reusability through functions, classes, and modules, reads and writes files, and handles error conditions. Textbook Introduction to Programming with Python® (v1.0) included. (Prerequisite: None). (12 lecture hours; 4 lab hours)

In this course, you’ll build upon your basic Python skills, learning more advanced topics such as object-oriented programming patterns, development of graphical user interfaces, data management, creating web service-connected apps, performing data science tasks, unit testing, and creating and installing packages and executable applications. Textbook Advanced Programming Techniques with Python (v1.1) included. (Prerequisite: None). (18 lecture hours; 6 lab hours)

ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4. Textbook ITIL® 4 Foundation and Exam Voucher included. (Prerequisite: None). (12 lecture hours; 4 lab hours)

Students will learn to create and develop Excel worksheets and workbooks in order to work with and analyze the data that is critical to the success of an organization. Students will learn to leverage the power of data analysis and presentation in order to make informed, intelligent organizational decisions, and to perform advanced data analysis, collaborate on workbooks with other users, and automate workbook functionality. Textbooks Microsoft® Office Excel® 2019 – Part 1, Microsoft® Office Excel® 2019 – Part 2, Microsoft® Office Excel® 2019 – Part 3, and Exam Voucher included. (Prerequisite: None). (18 lecture hours; 6 lab hours)

Students will learn fundamental Word skills such as opening, viewing, editing, saving, and printing documents, formatting text and paragraphs, enhance lists, create tables, and use Word features to identify and correct problems with spelling, grammar, readability, and accessibility. Students will learn to organize content using tables and charts, customize formats using styles and themes, insert content using Quick Parts, use templates to automate document formatting, control the flow of a document, simplify and manage long documents, use mail merge to create letters, envelopes, and labels. Finally, students will learn to explore advanced functionalities in Word by using images in a document, creating custom graphic elements, collaborating on documents, adding reference marks and notes, securing a document, creating and manipulating forms, and creating macros to automate tasks. Textbooks Microsoft® Office Word 2019 – Part 1, Microsoft® Office Word 2019 – Part 2, Microsoft® Office Word 2019 – Part 3, and Exam Voucher included. (Prerequisite: None). (18 lecture hours; 6 lab hours)

Students will learn to create and deliver engaging PowerPoint presentations by identifying the basic features and functions of PowerPoint, developing a PowerPoint presentation, performing text formatting, adding and arranging graphical elements, and modifying graphical elements. Students will learn the advanced tools and features in PowerPoint to create and deliver engaging presentations. Students will customize design templates, add tables, add charts, work with media, build advanced transitions and animations, collaborate on a presentation, customize the delivery of a presentation, and securely distribute a presentation. Textbooks Microsoft® Office PowerPoint® 2019 – Part 1, Microsoft® Office PowerPoint® 2019 – Part 2, and Exam Voucher included. (Prerequisite: None). (12 lecture hours; 4 lab hours)

Students will learn to compose and handle email communications and also manage calendar, contacts, and tasks. Students will learn to use Outlook’s advanced features to customize and manage email communications, including using advanced features to organize emails; manage calendar settings and options; manage contact information; schedule tasks; and manage Outlook archives and data file settings. Textbooks Microsoft® Office Outlook® 2019 – Part 1, Microsoft® Office Outlook® 2019 – Part 2, and Exam Voucher included. (Prerequisite: None). (12 lecture hours; 4 lab hours)

In this course, you will create and manage an Access database. You will navigate within the Access application environment, create a simple database, and customize Access configuration options. You will organize and manage data stored within Access tables, use queries to join, sort, and filter data from different tables, use forms to make it easier to view, access, and input data, and create and format custom reports. You will learn about optimization of an Access database, including optimizing performance and normalizing data; data validation; usability; and advanced queries, forms, and reports. Textbooks Microsoft® Office Access® 2019/2021: Part 1, Microsoft® Office Access® 2019/2021: Part 2, Microsoft® Office Access® 2019/2021: Part 3, and Exam Voucher included. (Prerequisite: None). (18 lecture hours; 6 lab hours)

This course is designed to familiarize you with the basic features and functions of Microsoft Project so you can use it effectively and efficiently in a real-world environment. This course covers the critical knowledge and skills a project manager needs to create a project plan with Project during the planning phase of a project. In other words, if your supervisor assigns you to lead a project, this course will enable you to draft a project plan with Project and share it with your supervisor (and others) for review and approval. This course also covers the advanced knowledge and skills a project manager needs to update a project plan in Project during the execution, monitoring, and controlling phases of a project. Textbooks Microsoft Project 2019/2021: Part 1, Microsoft Project 2019/2021: Part 2, and Exam Voucher included. (Prerequisite: None). (12 lecture hours; 4 lab hours)

In this course, students will learn the features and functionality of the Windows 10 operating system for professional and personal use. Textbook: None. (Prerequisite: None). (6 lecture hours; 2 lab hours)

This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Textbook Providing Outstanding Customer Service included. (Prerequisite: None). (14 lecture hours; 2 lab hours)

In this course, you will explore the background and techniques of customer interactions. You will apply important principles and skills you can use as a customer service professional and learn important principles and skills that will empower you to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities. Textbooks Customer Service (Second Edition) and Excellence in Customer Service (Advanced) included. (Prerequisite: None). (14 lecture hours; 2 lab hours)

This course presents the tenets of Agile methodologies using the Scrum framework as a primary example to demonstrate the Agile approaches, their benefits, and challenges. Textbook Introduction to Agile and Scrum Methodologies included. (Prerequisite: None). (6 lecture hours; 2 lab hours)

In this course, you will apply the generally recognized practices of project management to successfully manage projects. You will learn the skills needed to be a successful project manager in today’s rapidly changing world. Textbook Project Management Essentials (Second Edition) included. (Prerequisite: None). (18 lecture hours; 6 lab hours)

In this course, students will identify effective project management practices and their related processes. They will examine the elements of sound project management and apply the generally recognized practices to successfully manage projects. Textbook Project Management Fundamentals (Third Edition) included. (Prerequisite: None). (6 lecture hours; 2 lab hours)

In this class you will learn to apply project management processes acknowledged by the Project Management Institute, Inc. (PMI)® to successfully plan and execute projects. This course will also prepare you for the CAPM, a globally-recognized certification of excellence in project management. Textbook Project Management Professional (PMP)® Certification Preparation Course – Sixth Edition and Exam Voucher included. (Prerequisite: None). (26 lecture hours; 6 lab hours)

This course is designed to provide you with the skills needed to be a successful project manager in today’s rapidly changing world. Additionally, this course can be a significant part of your preparation for the CompTIA® Project+® certification exam. Textbook CompTIA Project+ Certification (Exam PK0-004) and Exam Voucher included. (Prerequisite: None). (32 lecture hours; 8 lab hours)