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Course Schedule
| Date | Time | Price | Option |
|---|---|---|---|
| Please contact us at info@toptalentlearning.com or 469-721-6100 for this course schedule. |
Overview
This is a 5-day course is designed to provide you with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.
Course Objectives:
- Important Windows 11 features
- How these features are used in an Active Directory
- How to troubleshoot these features
Course content
Module 1: Introducing Windows 11
- Overview of Windows 11
- Recommendations for typical troubleshooting procedures
- Troubleshooting installation and deployment
- Introduction to management and troubleshooting tools
Module 2: Administering Windows 11 Remotely
- Using Windows Admin Center
- Using Windows PowerShell
- Implementing Remote Management
Module 3: Troubleshooting Startup and Performing System Recovery
- Recovering Windows 11
- Configuring the Registry
- Troubleshooting Windows 11 startup
- Implementing and troubleshooting BitLocker
- Troubleshooting OS service Issues
Module 4: Troubleshooting Devices and Device Drivers
- Overview of hardware troubleshooting
- Troubleshooting device drivers
Module 5: Configuring and Troubleshooting Network Connectivity
- Configuring network connectivity
- Troubleshooting network connectivity
- Implementing and troubleshooting name resolution
- Implementing and troubleshooting remote access
Module 6: Troubleshooting Group Policy
- Overview of Group Policy
- Resolve GPO application issues on client devices
Module 7: Configuring and Troubleshooting Security Settings
- Implementing network security
- Implementing Windows 11 security features
- Configuring and troubleshooting user accounts
Module 8: Configuring and Troubleshooting User State
- Implementing and troubleshooting user state
- Implementing and troubleshooting Folder Redirection
Module 9: Configuring and Troubleshooting Resource Access
- Configuring and troubleshooting file access.
- Configuring and troubleshooting shared folders.
- Implementing and troubleshooting Work Folders.
- Managing and troubleshooting printers.
- Recovering files.
Module 10: Troubleshooting Apps
- Troubleshooting desktop apps
- Troubleshooting app compatibility
- Managing UWP apps
Module 11: Monitoring and Maintaining Windows 11
- Monitoring Windows 11
- Optimizing Windows 11 performance
- Managing Windows 11 updates
Who Should Attend
- The primary audience for this course is Enterprise Desktop Support Technicians (EDSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations.
FAQ
What if I have to reschedule my class due to conflict?
Ten (10) business days’ notice is required to reschedule a class with no additional fees. Notify TOPTALENT LEARNING as soon as possible at 469-721-6100 or by written notification to info@toptalentlearning.com to avoid rescheduling penalties.
How do I enroll for this class?
Please contact our team at 469-721-6100; we will gladly guide you through the online purchasing process.
What happens once I purchase a class?
You will receive a receipt and an enrollment confirmation sent to the email you submitted at purchase. Your enrollment email will have instructions on how to access the class. Any additional questions our team is here to support you. Please call us at 469-721-6100.
What is your late policy?
If a student is 15 minutes late, they risk losing their seat to a standby student. If a student is 30 minutes late or more, they will need to reschedule. A no-show fee will apply. Retakes are enrolled on a stand-by basis. The student must supply previously issued courseware. Additional fees may apply.
What happens when I finish my class?
You will receive a ‘Certificate of Completion’ once you complete the class. If you purchased an exam voucher for the class, a team member from TOPTALENT LEARNING will reach out to discuss your readiness for the voucher and make arrangements to send it.