Providing Outstanding Customer Service
This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service.
This course may earn a Credly Badge.
- Price: $1,500.00
- Duration: 2 Days
- Delivery Methods: Virtual
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Why choose TOPTALENT?
- Get assistance every step of the way from our Texas-based team, ensuring your training experience is hassle-free and aligned with your goals.
- Access an expansive range of over 3,000 training courses with a strong focus on Information Technology, Business Applications, and Leadership Development.
- Have confidence in an exceptional 95% approval rating from our students, reflecting outstanding satisfaction with our course content, program support, and overall customer service.
- Benefit from being taught by Professionally Certified Instructors with expertise in their fields and a strong commitment to making sure you learn and succeed.
Course Outline
1 – Customer Service – A Baseline
- Recognizing Your Customers
- Understanding Your Role in Customer Service
2 – Developing A Customer Service Mind-Set
- Leveraging Your First Impression
- Feeling Positively About Customers
- Mastering Moods and Emotions
3 – Identifying Customer Needs
- Understanding the Customer’s Situation
- Avoiding Assumption and Prejudgment
- Meeting Basic Needs
- Seeking to Exceeding Expectations
- Building Repeat Relationships
4 – Connecting with the Customer
- Achieving Authenticity through Body Language
- Responding Effectively to Problems
- Mastering Online Etiquette
- Seeking Customer Feedback
5 – Dealing with Difficult Situations
- Effectively Addressing Complaints
- De-escalating Anger
- Establishing Common Ground
- Remaining Calm, Respectful and Objective
6 – Effectively Addressing Complaints
- Creating a Memorable Customer Experience
Actual course outline may vary depending on offering center. Contact your sales representative for more information.
Learning Objectives
After completing this course, students will be able to:
- Define customer service in relation to both internal and external customers
- Recognize how your attitude affects customer service
- Identify your customers™ needs
- Generate repeat business with outstanding customer service
- Build goodwill through in-person customer service
- Provide outstanding customer service over the phone
- Connect with customers through online tools
- Deal effectively with difficult situations
Question: What if I have to reschedule my class due to conflict?
Answer: Ten (10) business days’ notice is required to reschedule a class with no additional fees. Notify TOPTALENT LEARNING as soon as possible at 469-721-6100 or by written notification to info@toptalentlearning.com to avoid rescheduling penalties.
Question: How do I enroll for this class?
Answer: Please contact our team at 469-721-6100; we will gladly guide you through the online purchasing process.
Question: What happens once I purchase a class?
Answer: You will receive a receipt and an enrollment confirmation sent to the email you submitted at purchase. Your enrollment email will have instructions on how to access the class. Any additional questions our team is here to support you. Please call us at 469-721-6100.
Question: What is your late policy?
Answer: If a student is 15 minutes late, they risk losing their seat to a standby student. If a student is 30 minutes late or more, they will need to reschedule. A no-show fee will apply. Retakes are enrolled on a stand-by basis. The student must supply previously issued courseware. Additional fees may apply.
Question: What happens when I finish my class?
Answer: You will receive a ‘Certificate of Completion’ once you complete the class. If you purchased an exam voucher for the class, a team member from TOPTALENT LEARNING will reach out to discuss your readiness for the voucher and make arrangements to send it.