Supervising Others
In this course, students will develop the skills required to be more efficient and proficient supervisors.
- Price: $435.00
- Duration: 1 Days
- Delivery Methods: Virtual
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Why choose TOPTALENT?
- Get assistance every step of the way from our Texas-based team, ensuring your training experience is hassle-free and aligned with your goals.
- Access an expansive range of over 3,000 training courses with a strong focus on Information Technology, Business Applications, and Leadership Development.
- Have confidence in an exceptional 95% approval rating from our students, reflecting outstanding satisfaction with our course content, program support, and overall customer service.
- Benefit from being taught by Professionally Certified Instructors with expertise in their fields and a strong commitment to making sure you learn and succeed.
1 – GETTING STARTED
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
2 – SETTING EXPECTATIONS
- Defining the Requirements
- Identifying Opportunities for Improvement and Growth
- Setting Verbal Expectations
- Putting Expectations in Writing
3 – SETTING GOALS
- Understanding Cascading Goals
- The SMART Way
- Helping Others Set Goals
4 – ASSIGNING WORK
- General Principles
- The Dictatorial Approach
- The Apple-Picking Approach
- The Collaborative Approach
5 – DEGREES OF DELEGATION
- Level One: Complete Supervision
- Level Two: Partial Supervision
- Level Three: Complete Independence
6 – IMPLEMENT DELEGATION
- Deciding to Delegate
- To Whom Should You Delegate?
- Providing Instructions
- Monitoring the Results
- Troubleshooting Delegation
7 – PROVIDING FEEDBACK
- Characteristics of Good Feedback
- Feedback Delivery Tools
- Informal Feedback
- Formal Feedback
8 – MANAGING YOUR TIME
- The 80/20 Rule
- Prioritizing with the Urgent-Important Matrix
- Using a Productivity Journal
- Using Routines and Rituals to Simplify Your Workday
9 – RESOLVING CONFLICT
- Using a conflict Resolution Process
- Maintaining Fairness
- Seeking help from Within the Team
- Seeking Help for Outside the Team
10 – TIPS FOR SPECIAL SITUATIONS
- What to Do If You’ve Been Promoted from within the Team
- What to Do If You’re Leading a Brand New Team
- What to Do if You’re Taking on an Established Team
11 – A SURVIVAL GUIDE FOR THE NEW SUPERVISOR
- Ask the Right Questions of the Right People
- Go to Gemba
- Keep Learning
12 – WRAPPING UP
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Upon successful completion of this course, students will be equipped to supervise others more effectively and efficiently, contributing to job satisfaction and productivity.
Question: What if I have to reschedule my class due to conflict?
Answer: Ten (10) business days’ notice is required to reschedule a class with no additional fees. Notify TOPTALENT LEARNING as soon as possible at 469-721-6100 or by written notification to info@toptalentlearning.com to avoid rescheduling penalties.
Question: How do I enroll for this class?
Answer: Please contact our team at 469-721-6100; we will gladly guide you through the online purchasing process.
Question: What happens once I purchase a class?
Answer: You will receive a receipt and an enrollment confirmation sent to the email you submitted at purchase. Your enrollment email will have instructions on how to access the class. Any additional questions our team is here to support you. Please call us at 469-721-6100.
Question: What is your late policy?
Answer: If a student is 15 minutes late, they risk losing their seat to a standby student. If a student is 30 minutes late or more, they will need to reschedule. A no-show fee will apply. Retakes are enrolled on a stand-by basis. The student must supply previously issued courseware. Additional fees may apply.
Question: What happens when I finish my class?
Answer: You will receive a ‘Certificate of Completion’ once you complete the class. If you purchased an exam voucher for the class, a team member from TOPTALENT LEARNING will reach out to discuss your readiness for the voucher and make arrangements to send it.
