BA17 – Problem Determination Root Cause Analysis (RCA)

Business success is dependent on effective resolution of the problems that present themselves every day. Often the same or similar problems continue causing repeated losses in time or money and your staff become experts at fixing rather than preventing the problems. Learn to find and fix root causes and develop corrective actions that will effectively eliminate or control these problems.

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Price: $1535.00
Duration: 2 days
Delivery Methods: Virtual
DIR Discount: 55.0%







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    1

    • RCA Foundation Concepts and Objectives

    • Section Learning Objectives

      Discuss Definitions – IT Perspective

      Discuss What is a problem and why do they exist?

      What is Root Cause?

      RCA Benefits and Approaches

      Event and Casual Analysis

      Event and Causal Analysis: Exercise 1c Worksheet

      RCA Tools for each approach

      Section Summary and Conclusions

     

    2

    • Enhance use of RCA tools

    • Why use a Particular Method

      Tool: Change Analysis

      Change Analysis Examples

      Tool: How to Resolve Conflict

      Tool: 5 Why’s

      Example Learning Management Problem

      Tool: Cause and Effect

      Tool: Fault Tree Analysis

      Why do we use Fault Tree Analysis?

      How does it work?

      Fault Tree Diagram Symbols

      Example #1 of FTA: Car Hits Object

      Tool: Failure Modes and Effects Analysis (FMEA)

      Example: Failure Modes and Effects Analysis

      Tool: Design / Application Review

      Exercise 2d: Apply Design/Application Review

      Section Summary and Conclusions

     

    3

    • Problem Resolution and Prevention

    • Section Objectives

      The Secret of Solving Problems

      A Note about Statistical Control

      A Note about Fire Fighting

      Technique: Business Process Mapping

      Example: IGOE

      Technique: Lean Six Sigma and DMAIC

      Lean Six Sigma Benefits

      Importance of Understanding the Business Process

      The Business Process Mandate

      Technique:  Process Modeling

      Graphical Notation Standard (BPMN)

      What is Business Process Modeling Notation (BPMN)?

      Benefits of BPMN

      Basic Components of BPMN

      Technique: Business Process Maturity Model

      Five Levels of Maturity

     

    4

    • Capability Improvement for RCA

    • Steps in Disciplined Problem Solving

      RCA as a RCA Process

      Key RCA Role Considerations

      Sustainable RCA Improvement

      Organizational Units

      Process Area Goals, Practices

      Specific and General Practices

      Specific Practice Examples

      Software Maturity Survey

      SWOT Analysis Worksheet

      Recognize the importance of the Change Management component in your RCA implementation

      Using the ADKAR Model to Communicate Change

      Review ADKAR® Model –

      • Awareness of the need for change
      • Desire to participate and support the change
      • Knowledge on how to change
      • Ability to implement required skills and behaviors
      • Reinforcement to sustain the change

      The ADKAR Model: Reinforcement

     

    5

    • Course Summary and Conclusions

    • Plan the Proposal and Business Case

      Example: 1 Page Business Case

      Resource Guide

      Questions

     

     

    Learning Objectives

    At the completion of this course, you should be able to:

    •Identify the different types of tools and techniques available

    •Apply change management successfully

    •Review what to look for when applying business case thinking to Root Cause Analysis

    •Develop a process to systematically approach problems

    Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems.
    This course is aimed at people who have had some experience with root cause analysis.

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