BA17 – Problem Determination Root Cause Analysis (RCA)
Business success is dependent on effective resolution of the problems that present themselves every day. Often the same or similar problems continue causing repeated losses in time or money and your staff become experts at fixing rather than preventing the problems. Learn to find and fix root causes and develop corrective actions that will effectively eliminate or control these problems.
- Price: $1535.00
- Duration: 2 days
- Delivery Methods: Virtual
- DIR Discount: 55.0%
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- Get assistance every step of the way from our Texas-based team, ensuring your training experience is hassle-free and aligned with your goals.
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RCA Foundation Concepts and Objectives
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Section Learning Objectives
Discuss Definitions – IT Perspective
Discuss What is a problem and why do they exist?
What is Root Cause?
RCA Benefits and Approaches
Event and Casual Analysis
Event and Causal Analysis: Exercise 1c Worksheet
RCA Tools for each approach
Section Summary and Conclusions
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Enhance use of RCA tools
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Why use a Particular Method
Tool: Change Analysis
Change Analysis Examples
Tool: How to Resolve Conflict
Tool: 5 Why’s
Example Learning Management Problem
Tool: Cause and Effect
Tool: Fault Tree Analysis
Why do we use Fault Tree Analysis?
How does it work?
Fault Tree Diagram Symbols
Example #1 of FTA: Car Hits Object
Tool: Failure Modes and Effects Analysis (FMEA)
Example: Failure Modes and Effects Analysis
Tool: Design / Application Review
Exercise 2d: Apply Design/Application Review
Section Summary and Conclusions
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Problem Resolution and Prevention
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Section Objectives
The Secret of Solving Problems
A Note about Statistical Control
A Note about Fire Fighting
Technique: Business Process Mapping
Example: IGOE
Technique: Lean Six Sigma and DMAIC
Lean Six Sigma Benefits
Importance of Understanding the Business Process
The Business Process Mandate
Technique: Process Modeling
Graphical Notation Standard (BPMN)
What is Business Process Modeling Notation (BPMN)?
Benefits of BPMN
Basic Components of BPMN
Technique: Business Process Maturity Model
Five Levels of Maturity
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Capability Improvement for RCA
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Steps in Disciplined Problem Solving
RCA as a RCA Process
Key RCA Role Considerations
Sustainable RCA Improvement
Organizational Units
Process Area Goals, Practices
Specific and General Practices
Specific Practice Examples
Software Maturity Survey
SWOT Analysis Worksheet
Recognize the importance of the Change Management component in your RCA implementation
Using the ADKAR Model to Communicate Change
Review ADKAR® Model –
- Awareness of the need for change
- Desire to participate and support the change
- Knowledge on how to change
- Ability to implement required skills and behaviors
- Reinforcement to sustain the change
The ADKAR Model: Reinforcement
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Course Summary and Conclusions
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Plan the Proposal and Business Case
Example: 1 Page Business Case
Resource Guide
Questions
Learning Objectives
At the completion of this course, you should be able to:
•Identify the different types of tools and techniques available
•Apply change management successfully
•Review what to look for when applying business case thinking to Root Cause Analysis
•Develop a process to systematically approach problems
Question: What if I have to reschedule my class due to conflict?
Answer: Ten (10) business days’ notice is required to reschedule a class with no additional fees. Notify TOPTALENT LEARNING as soon as possible at 469-721-6100 or by written notification to info@toptalentlearning.com to avoid rescheduling penalties.
Question: How do I enroll for this class?
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Question: What is your late policy?
Answer: If a student is 15 minutes late, they risk losing their seat to a standby student. If a student is 30 minutes late or more, they will need to reschedule. A no-show fee will apply. Retakes are enrolled on a stand-by basis. The student must supply previously issued courseware. Additional fees may apply.
Question: What happens when I finish my class?
Answer: You will receive a ‘Certificate of Completion’ once you complete the class. If you purchased an exam voucher for the class, a team member from TOPTALENT LEARNING will reach out to discuss your readiness for the voucher and make arrangements to send it.