Cisco® Implementing Cisco® Collaboration Applications v1.0 (CLICA)

This course provides you with the knowledge and skills to streamline communication procedures, strengthen compliance measures, and enhance your communication systems and devices with knowledge about Single Sign-On (SSO), Cisco® Unified IM and Presence, Cisco Unity® Connection and Cisco Unity Express. This course will prepare you for certification exam 300-810 Implementing Cisco Collaboration Applications (CLICA).

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Price: $4195.00
Duration: 5 Days
Delivery Methods: Virtual
DIR Discount: 21.0%







    For questions call: (469) 721-6100
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    • Get assistance every step of the way from our Texas-based team, ensuring your training experience is hassle-free and aligned with your goals.
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    • Benefit from being taught by Professionally Certified Instructors with expertise in their fields and a strong commitment to making sure you learn and succeed.

    Course Outline

    1 – Course Outline
    • Configuring and Troubleshooting Cisco Unity Connection Integration
    • Configuring and Troubleshooting Cisco Unity Connection Call Handlers
    • Troubleshooting Cisco Unity Connection
    • Configuring and Troubleshooting Cisco Unity Express
    • Configuring Single Sign-On (SSO) for Cisco Unified Communications Applications
    • Integrating Cisco Unified Communications Manager IM and Presence and Cisco Jabber
    • Customizing Cisco Unified Communications Manager IM and Presence and Cisco Jabber Functionality
    • Configuring Cisco Unified Communications Manager IM and Presence Service Compliance and Message Archiving
    • Troubleshooting Cisco Unified Communications Manager IM and Presence Service
    • Integrating Cisco Unified Attendant Console Advanced
    • Implementing Call Recording and Monitoring
    2 – Lab outline
    • Integrate and Set Up Cisco Unity Connection
    • Configure Cisco Unity Connection Call Handlers
    • Implement Toll Fraud Prevention
    • Troubleshoot Cisco Unity Connection Call Handlers
    • Troubleshoot Cisco Unity Connection
    • Configure Cisco Unity Express
    • Troubleshoot Cisco Unity Express
    • Configure Cisco Unified Communications Manager IM and Presence High Availability
    • Implement Cisco Jabber
    • Configure Centralized Cisco Unified Communications Manager IM and Presence
    • Configure Cisco Unified Communications Manager IM and Presence Service Functionality
    • Enable Message Archiving and Chat Rooms
    • Troubleshoot the Cisco Unified Communications IM and Presence Database Connection
    • Troubleshoot Cisco Unified Communications Manager IM and Presence High Availability
    • Troubleshoot Cisco Unified Communications Manager IM and Presence Service
    • Integrate Cisco Unified Attendant Console Advanced
    • Implement Call Recording and Monitoring Using a Switched Port Analyzer (SPAN)-based Solution
    • Implement Cisco Unified Communications Manager Call Recording and Monitoring

    Actual course outline may vary depending on offering center. Contact your sales representative for more information.

     

    Learning Objectives

    After taking this course, you should be able to:

    • Configure Cisco Unity Connection integration
    • Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
    • Configure and troubleshoot Cisco Unity Express
    • Describe SSO for Cisco Unified Communications applications
    • Describe how Cisco Jabber® and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
    • Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
    • Configure and troubleshoot chat rooms and message archiving
    • Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
    • Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM and Presence server
    • Configure call recording and monitoring
    No special instructions regarding this course's target audience provided. Please contact us to discuss if you are unsure whether this course is for you!
    No special prerequisites for this course provided. If you are unsure whether you might need to take another course first, please contact us to discuss.

    Ten (10) business days’ notice is required to reschedule a class with no additional fees. Notify TOPTALENT LEARNING as soon as possible at 469-721-6100 or by written notification to info@toptalentlearning.com to avoid rescheduling penalties.

    Please contact our team at 469-721-6100; we will gladly guide you through the online purchasing process.

    You will receive a receipt and an enrollment confirmation sent to the email you submitted at purchase. Your enrollment email will have instructions on how to access the class. Any additional questions our team is here to support you. Please call us at 469-721-6100.

    If a student is 15 minutes late, they risk losing their seat to a standby student. If a student is 30 minutes late or more, they will need to reschedule. A no-show fee will apply. Retakes are enrolled on a stand-by basis. The student must supply previously issued courseware. Additional fees may apply.

    You will receive a ‘Certificate of Completion’ once you complete the class. If you purchased an exam voucher for the class, a team member from TOPTALENT LEARNING will reach out to discuss your readiness for the voucher and make arrangements to send it.