Constructive Conflict Management

In this course, students will learn to recognize the warning signs that precede quarrels and how to mitigate their impact, as well as constructive ways to harness the differences between team members and shift them toward productive, positive outcomes.

This course may earn a Credly Badge.

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Price: $1500.00
Duration: 2 Days
Delivery Methods: Virtual
DIR Discount: 35.0%







    For questions call: (469) 721-6100
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    Why choose TOPTALENT?

    • Get assistance every step of the way from our Texas-based team, ensuring your training experience is hassle-free and aligned with your goals.
    • Access an expansive range of over 3,000 training courses with a strong focus on Information Technology, Business Applications, and Leadership Development.
    • Have confidence in an exceptional 95% approval rating from our students, reflecting outstanding satisfaction with our course content, program support, and overall customer service.
    • Benefit from being taught by Professionally Certified Instructors with expertise in their fields and a strong commitment to making sure you learn and succeed.

    Course Outline

    1 – Understanding conflict
    • Identifying the Causes of Conflict
    • Harnessing the Benefits of Conflict
    • Resolving Conflict
    • Understanding the Key People in Conflict Resolution
    2 – Civility in the Workplace
    • Recognizing Uncivil Behavior
    • Reaping the Benefits of Civil Behavior
    • Working with Difficult People
    • Identifying and Avoiding Incivility
    • Creating, Implementing, and Enforcing a Civility Policy
    3 – Conflict Resolution Process
    • Making an Effective Atmosphere
    • Developing Mutual Understanding
    • Focusing on individual and Shared Needs
    • Getting to the Root Cause
    • Generating Options
    • Building a Solution
    4 – Conflict Resolution Strategies
    • Differentiating Resolution Strategy Versus Process
    • Recognizing the Advantages and Disadvantages to Collaborating, Competing, Compromising, and Avoiding

    Actual course outline may vary depending on offering center. Contact your sales representative for more information.

     

    Learning Objectives

    After completing this course, students will know how to:

     

      • Identify and manage sources of conflict

     

      • Define an effective strategy to deal with conflict

     

      • Implement a process to manage conflict situations

     

      • Build civility in the workplace

     

    No special instructions regarding this course's target audience provided. Please contact us to discuss if you are unsure whether this course is for you!
    No special prerequisites for this course provided. If you are unsure whether you might need to take another course first, please contact us to discuss.

    Ten (10) business days’ notice is required to reschedule a class with no additional fees. Notify TOPTALENT LEARNING as soon as possible at 469-721-6100 or by written notification to info@toptalentlearning.com to avoid rescheduling penalties.

    Please contact our team at 469-721-6100; we will gladly guide you through the online purchasing process.

    You will receive a receipt and an enrollment confirmation sent to the email you submitted at purchase. Your enrollment email will have instructions on how to access the class. Any additional questions our team is here to support you. Please call us at 469-721-6100.

    If a student is 15 minutes late, they risk losing their seat to a standby student. If a student is 30 minutes late or more, they will need to reschedule. A no-show fee will apply. Retakes are enrolled on a stand-by basis. The student must supply previously issued courseware. Additional fees may apply.

    You will receive a ‘Certificate of Completion’ once you complete the class. If you purchased an exam voucher for the class, a team member from TOPTALENT LEARNING will reach out to discuss your readiness for the voucher and make arrangements to send it.