Course Outline
1 – E-mail basics
- E-mail characteristics
- Writing online versus on paper
- Understanding the advantages and disadvantages of e-mail
- Understanding the cultural significance of e-mail
- E-mail programs
- Using an e-mail program to send e-mail
- When to use e-mail
- Communicating by e-mail
- Understanding when to avoid using e-mail
- Writing an e-mail message
- Using the MAIL acronym
2 – E-mail policies
- Company policies
- Avoiding improper e-mail messages
- Ensuring employee compliance to e-mail policies
- Copyright laws, viruses, and liability
- Avoiding copyright infringement
- Avoiding viruses
- Identifying e-mail liability
3 – E-mail features and security
- Features of an e-mail program
- Using attachments
- Using priority labels and signature files
- Features of an e-mail program
- Using attachments
- Using priority labels and signature files
- Discussing e-mail program options
- Securing e-mail
- Using encryption and digital signatures
- Using passwords
4 – E-mail messages
- Message headers
- Using headers
- E-mail message body
- Including proper greeting
- Structuring an e-mail message
- Closing an e-mail message
5 – E-mail effectiveness
- E-mail recipients
- Considering the factors that determine e-mail writing
- Anticipating recipient reaction
- Message management
- Managing your e-mail effectively
6 – Netiquette guidelines
- Netiquette style
- Using proper tone
- Following formatting guidelines
- Emoticons and abbreviations
- Using emoticons and electronic abbreviations
7 – Composing online correspondence
- Online communication
- Achieving the objective of the message
- Language and punctuation
- Improving online writing style
- Using punctuation correctly
- Efficient writing habits
- Constructing sentences
- Constructing paragraphs
- Editing e-mail messages
Actual course outline may vary depending on offering center. Contact your sales representative for more information.
Learning Objectives
– Describe the various aspects of e-mail, use e-mail programs, decide when to write e-mail and when to avoid writing e-mail, and improve their e-mail writing skills.
-
- Follow company policies regarding e-mail, follow copyright laws, avoid viruses, and discuss e-mail liability.
-
- Use the various features of e-mail programs and secure their e-mail by using encryption, digital signatures, and passwords.
-
- Use headers effectively in an e-mail message and structure the body of an e-mail message.
-
- Write e-mail with recipients in mind and manage their e-mail volume.
-
- Use proper netiquette styles and use emoticons and electronic abbreviations.
-
- Communicate online, use language and punctuation, and develop efficient writing habits.
No special instructions regarding this course's target audience provided. Please contact us to discuss if you are unsure whether this course is for you!
No special prerequisites for this course provided. If you are unsure whether you might need to take another course first, please contact us to discuss.
Ten (10) business days’ notice is required to reschedule a class with no additional fees. Notify TOPTALENT LEARNING as soon as possible at 469-721-6100 or by written notification to info@toptalentlearning.com to avoid rescheduling penalties.
Please contact our team at 469-721-6100; we will gladly guide you through the online purchasing process.
You will receive a receipt and an enrollment confirmation sent to the email you submitted at purchase. Your enrollment email will have instructions on how to access the class. Any additional questions our team is here to support you. Please call us at 469-721-6100.
If a student is 15 minutes late, they risk losing their seat to a standby student. If a student is 30 minutes late or more, they will need to reschedule. A no-show fee will apply. Retakes are enrolled on a stand-by basis. The student must supply previously issued courseware. Additional fees may apply.
You will receive a ‘Certificate of Completion’ once you complete the class. If you purchased an exam voucher for the class, a team member from TOPTALENT LEARNING will reach out to discuss your readiness for the voucher and make arrangements to send it.
