Course Outline
1 – The Nature of High-velocity in a digital world
- Overview of the key ITIL 4 high-velocity terminology
- Understand when the transformation to high velocity IT is desirable and feasible
- Understand the five objectives associated with digital products
2 – ITIL operating model – digital product lifecycle
- The four dimensions of service management
- The ITIL service value system
- The service value chain
- The digital product lifecycle
3 – Fundamental concepts for delivering HVIT
- Understand the following concepts:
- Ethics
- Safety culture
- Toyota Kata
- Lean / Agile / Resilient / Continuous
- Service-dominant logic
- Design thinking
- Complexity thinking
- Use the principles, models and concepts to
- contribute to:
- Help get customers’ jobs done
- Trust and be trusted
- Commit to performance
- Deal with uncertainty
- Improve by being inquisitive
4 – Achieving value with digital products
- Know how the service provider ensures valuable investments are achieved.
- Know how to use the following practices to contribute to achieving valuable investments
- Know how the service provider ensures fast deployment is achieved
- Know how to use practices to contribute to achieving fast deployment
- Software development and management
- Know how the service provider ensures resilient operations are achieved
- Know how to use the following practices to contribute to achieving resilient operations
- Know how the service provider ensures co-created value is achieved
- Know how to use practices to contribute to achieving co-created value with the service consumer
- Know how the service provider ensures assured conformance is achieved
- Know how to use practices to contribute to achieving assured conformance
- ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library® is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.
Actual course outline may vary depending on offering center. Contact your sales representative for more information.
Learning Objectives
This course has been created to help IT service management practitioners working in organizations that are becoming more digitally enabled. You should be familiar with traditional IT service management concepts, and now want to be able to discuss digital with more confidence, to develop practical competences, and to be a valued contributor in the digital domain. Through this course, you will improve your ability to:
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- Help get customers jobs done – helping customers become who they seek to become
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- Keep raising the bar – taking things to a significantly higher level
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- Trust and be trusted – as professional knowledge workers in a healthy workplace
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- Accept ambiguity and uncertainty – not scared of not knowing an answer
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- Commit to continual learning – all as part of your daily work
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- The scope of the course is the primary activities in the digital value chain. In other words, what you do and which resources you use across the lifecycle of digital products, in order to:
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- Make the right digital investments
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- Realize and deliver digital products and services quickly
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- Provide digital products and services that are highly resilient to disruption
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- Ensure that the service consumer realizes value from the digital products and services
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- Assure conformance of activities with governance, risk and compliance requirements
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- Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
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- Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement
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- Understand and know how to direct, plan and improve value streams and practices
No special instructions regarding this course's target audience provided. Please contact us to discuss if you are unsure whether this course is for you!
No special prerequisites for this course provided. If you are unsure whether you might need to take another course first, please contact us to discuss.
Ten (10) business days’ notice is required to reschedule a class with no additional fees. Notify TOPTALENT LEARNING as soon as possible at 469-721-6100 or by written notification to info@toptalentlearning.com to avoid rescheduling penalties.
Please contact our team at 469-721-6100; we will gladly guide you through the online purchasing process.
You will receive a receipt and an enrollment confirmation sent to the email you submitted at purchase. Your enrollment email will have instructions on how to access the class. Any additional questions our team is here to support you. Please call us at 469-721-6100.
If a student is 15 minutes late, they risk losing their seat to a standby student. If a student is 30 minutes late or more, they will need to reschedule. A no-show fee will apply. Retakes are enrolled on a stand-by basis. The student must supply previously issued courseware. Additional fees may apply.
You will receive a ‘Certificate of Completion’ once you complete the class. If you purchased an exam voucher for the class, a team member from TOPTALENT LEARNING will reach out to discuss your readiness for the voucher and make arrangements to send it.
