Mastering Positive Assertiveness
In this course, students will discover the best techniques to be properly assertive, and what are the ideal approaches in differing situations.
This course may earn a Credly Badge.
- Price: $1500.00
- Duration: 2 Days
- Delivery Methods: Virtual
- DIR Discount: 35.0%
Why choose TOPTALENT?
- Get assistance every step of the way from our Texas-based team, ensuring your training experience is hassle-free and aligned with your goals.
- Access an expansive range of over 3,000 training courses with a strong focus on Information Technology, Business Applications, and Leadership Development.
- Have confidence in an exceptional 95% approval rating from our students, reflecting outstanding satisfaction with our course content, program support, and overall customer service.
- Benefit from being taught by Professionally Certified Instructors with expertise in their fields and a strong commitment to making sure you learn and succeed.
Course Outline
1 – What is Assertiveness?
- Differentiating Self-confidence from Assertiveness
- Understanding the Four Styles of Communication
- What Separates Assertiveness from Passiveness, Aggressiveness, and Passive-Aggressiveness
2 – Dimensions of Communication
- Differentiating Listening from Hearing
- Developing Emphatic Listening Skills
- Utilizing Question Types – Open, Clarifying, and Closed
- Converting Negative Thinking into Positive Thinking
3 – Body Language Says It All
- Managing Your Appearance
- Understanding Non-verbal Communication
- Making the Right First Impression
- Speaking with Confidence
- Relaxing and Reducing Anxiety
4 – Dealing with Difficult Situations
- Dealing with Difficult People
- Building Rapport and Trust
- Appreciating the Different Ways that People Send and Receive Information
- Breaking Down Barriers and Building Consensus
- Applying PEGASUS
- Utilizing a Tactical Approach
- Choosing the Proper Form of Communication
Actual course outline may vary depending on offering center. Contact your sales representative for more information.
Learning Objectives
After completing this course, students will know how to:
- Develop the necessary skills to communicate with confidence
- Apply communication styles that maximize benefits
- Augment your listening and hearing skills to increase engagement
- Utilize that art of asking questions to elicit more from others
- Leverage your body language for full communication
- Make the best first impressions by looking, sounding and being confident
Question: What if I have to reschedule my class due to conflict?
Answer: Ten (10) business days’ notice is required to reschedule a class with no additional fees. Notify TOPTALENT LEARNING as soon as possible at 469-721-6100 or by written notification to info@toptalentlearning.com to avoid rescheduling penalties.
Question: How do I enroll for this class?
Answer: Please contact our team at 469-721-6100; we will gladly guide you through the online purchasing process.
Question: What happens once I purchase a class?
Answer: You will receive a receipt and an enrollment confirmation sent to the email you submitted at purchase. Your enrollment email will have instructions on how to access the class. Any additional questions our team is here to support you. Please call us at 469-721-6100.
Question: What is your late policy?
Answer: If a student is 15 minutes late, they risk losing their seat to a standby student. If a student is 30 minutes late or more, they will need to reschedule. A no-show fee will apply. Retakes are enrolled on a stand-by basis. The student must supply previously issued courseware. Additional fees may apply.
Question: What happens when I finish my class?
Answer: You will receive a ‘Certificate of Completion’ once you complete the class. If you purchased an exam voucher for the class, a team member from TOPTALENT LEARNING will reach out to discuss your readiness for the voucher and make arrangements to send it.