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ITIL 4® Foundation

Start your prep for the ITIL 4 Foundation exam with ITIL 4 Foundation course. The ITIL 4 Foundation training covers exam objectives and helps you understand the key concepts of service management, how the ITIL guiding principles can help an organization, the four dimensions of service management, and much more. This course will teach you everything you need to pass the ITIL 4 Foundation exam and will consequently create great career opportunities.
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  • Price: $648.99
  • Delivery method: eLearning
  • DIR Discount: 20%

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Test Prep
46+ Pre Assessment Questions | 5+ Full Length Tests | 40+ Post Assessment Questions | 200+ Practice Test Questions
Features
Classic, negative, missing word, and List questions
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Outline

Lessons 1:
Introduction and overview

  • IT service management and ITIL
  • Summary

Lessons 2:
Key concepts of service management

  • Module A: Value and value co-creation
  • Module B: Organizations, service providers, service consumers, and other stakeholders
  • Module C: Products, services, and service relationships
  • Module D: More about value, outcome, cost, and risk
  • Summary

Lessons 3:
Four dimensions of service management

  • Module A: Organizations and people
  • Module B: Information and technology
  • Module C: Partners and suppliers
  • Module D: Value streams and processes
  • Summary

Lessons 4:
The ITIL service value system

  • Overview of the service value system
  • Module A: Opportunity, demand, and value
  • Module B: ITIL guiding principles
  • Module C: Governance
  • Module D: Service value chain
  • Module E: Continual improvement
  • Summary

Lessons 5:
The service value chain

  • Module A: Introduction to the service value chain
  • Module B: The purpose, inputs, and outputs of value chain activities
  • Module C: Continual improvement
  • Summary

Lessons 6:
ITIL management practices

  • Module A: Introduction
  • Module B: General management practices
  • Module C: Service management practices
  • Module D: Technical management practices
  • Summary