ITIL® 4 Specialist Create, Deliver and Support
Get certified for the ITIL 4 certification exam with the ITIL 4 Specialist Create, Deliver and Support course and lab. The ITIL 4 course and lab cover ITIL 4 exam objectives and help you comprehend the primary aspects that influence the success of ITIL’s new service value system (SVS) business model creation, delivery, and support. This ITIL training guide is equipped with the best learning resources that will help students skills of using value streams to define a minimum viable practice.
- Price: $768.99
- Delivery method: eLearning
- DIR Discount: 20%
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Test Prep
40+ Pre Assessment Questions |
2+ Full Length Tests |
40+ Post Assessment Questions |
80+ Practice Test Questions
Features
Multiple choice questions
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Outline
Lessons 1:
Introduction
Lessons 2:
The evolution of professionalism in IT and service management
- Organizations, people, and culture
- Building effective teams
- Developing team culture
- Summary
Lessons 3:
Using information and technology to create, deliver, and support services
- Integration and data sharing
- Reporting and advanced analytics
- Collaboration and workflow
- Robotic process automation
- Artificial intelligence
- Machine learning
- Continuous integration, continuous delivery, and continuous deployment
- The value of an effective information model
- Automation of service management
- Summary
Lessons 4:
Value streams to create, deliver, and support services
- ITIL service value streams
- Model value streams for creation, delivery, and support
- Using value streams to define a minimum viable practice
- Summary
Lessons 5:
Prioritizing work and managing suppliers
- Why do we need to prioritize work?
- Commercial and sourcing considerations
- Summary