Conflict is part of working together. Unresolved conflict undermines productivity, creates confusion and ill will and can lead to increased stress with physical and emotional consequences. Conflict Resolution is an opportunity to not only reduce these negative impacts, but also to cultivate a safe, civil workplace which allows a more creative, fully expressive, resilient and productive team. Each time we successfully resolve a conflict together, we improve the conditions for Civility.
In this two-day course we will explore a model for conflict resolution that relies on Positive Assertiveness, Emotional Intelligence and Facilitation.
- Price: $1,150.00
- Duration:
- Delivery Methods: Virtual
Date | Time | Price | Option |
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Please contact us at info@toptalentlearning.com or 469-721-6100 for this course schedule. |
1 – Introduction: Identify Conflict
2 – Conflict Resolution Skills
3 – A Conflict Resolution Process
4 – Dealing with Disruption
5 – Mediation and Facilitation
6 – Civility and a Blame-Free Environment
7 – Summary
- Understand Workplace Conflict
- Develop Skills needed to Resolve Conflict
- A Conflict Resolution Model
- Dealing with Problems
- Learn Mediation and Facilitation
- Individual Contributors
- Supervisors
- Managers
- Directors
- Executives
No special prerequisites for this course provided. If you are unsure whether you might need to take another course first, please contact us to discuss.