ITIL® is the world™s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4.
New Horizons is committed to your success beyond the classroom. Your enrollment in this class includes an ITIL 4 certification exam voucher and the official AXELOS ITIL Foundation Guidance e-book. The e-book reinforces what you learned in class and can serve as a reference guide for you and your organization as you begin your ITIL 4 adoption. The ITIL 4 Foundation certification is required before you can get any of the Managing Professional or Strategic Leader certifications. Extra resources with this class also include Sample Papers with Practice Exam questions and a Study Guide.
This course may earn a Credly Badge.
- Price: $2,495.00
- Duration: 3 days
- Delivery Methods: Virtual
| Date | Time | Price | Option |
|---|---|---|---|
| 10/01/2024 | 08:00 AM - 04:00 PM CT | $2,495.00 | |
| 10/16/2024 | 09:00 AM - 05:00 PM CT | $2,495.00 | |
| 11/13/2024 | 10:00 AM - 06:00 PM CT | $2,495.00 | |
| 12/11/2024 | 10:00 AM - 06:00 PM CT | $2,495.00 |
For questions call: (469) 721-6100
Why choose
TOPTALENT?
- Get assistance every step of the way from our Texas-based team, ensuring your training experience is hassle-free and aligned with your goals.
- Access an expansive range of over 3,000 training courses with a strong focus on Information Technology, Business Applications, and Leadership Development.
- Have confidence in an exceptional 95% approval rating from our students, reflecting outstanding satisfaction with our course content, program support, and overall customer service.
- Benefit from being taught by Professionally Certified Instructors with expertise in their fields and a strong commitment to making sure you learn and succeed.
Course Outline
1 – ITIL 4 Overview
- Introduction to ITIL
- Key Concepts of ITIL
2 – The ITIL Framework
- The Four Dimensions of Service Management
- The ITIL Service Value System
3 – The ITIL Guiding Principles
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimize and Automate
4 – The ITIL Service Value System
- Governance
- The Service Value Chain
- Continual Improvement
5 – Key ITIL Practices
- Continual Improvement
- Service Level Management
- Change Control
- Incident Management
- Service Request Management
- Service Desk
- Problem Management
6 – Other ITIL Practices
- General Management Practices
- Service Management Practices
- Technical Management Practices
Learning Objectives
By completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Value Service Chain that incorporate the core of ITIL® version 4.
No special instructions regarding this course’s target audience provided. Please contact us to discuss if you are unsure whether this course is for you!
No special prerequisites for this course provided. If you are unsure whether you might need to take another course first, please contact us to discuss.
