ITIL® 4 Strategist Direct Plan and Improve (DPI)
This unique and central course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this course is a must-have in any ITIL 4 professional development plan. You will gain the practical skills needed to establish a “learning and improving” IT organization that possess a strong and targeted strategic direction. This class includes an exam voucher.
- Price: $2,695.00
- Duration: 3 Days
- Delivery Methods: Virtual
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Why choose TOPTALENT?
- Get assistance every step of the way from our Texas-based team, ensuring your training experience is hassle-free and aligned with your goals.
- Access an expansive range of over 3,000 training courses with a strong focus on Information Technology, Business Applications, and Leadership Development.
- Have confidence in an exceptional 95% approval rating from our students, reflecting outstanding satisfaction with our course content, program support, and overall customer service.
- Benefit from being taught by Professionally Certified Instructors with expertise in their fields and a strong commitment to making sure you learn and succeed.
1 – KEY CONCEPTS OF DIRECT, PLAN AND IMPROVE
- Knowing key terms
- Differentiating between principle concepts
- Defining the relationship of Values, Outcomes, Costs and Risks
2 – SCOPING WHAT IS TO BE DIRECTED
- Cascading goals and requirements
- Deciphering effective policies, controls and guidelines
- Placing decision-making authority at the correct level
3 – THE ROLE OF GRC IN THE SERVICE VALUE SYSTEM
- The role of risk management
- How governance impacts DPI
- Ensuring that controls are sufficient but not excessive
4 – PRINCIPLES AND METHODS FOR CONTINUAL IMPROVEMENT
- Leverage the ITIL CI model
- Identify assessment objectives and outputs
- Select the appropriate assessment method
- Prioritize desired outcomes
- Build, justify and advocate your business case
- Conduct improvement reviews and lessons learned sessions
- Embed CI at all levels of the service value stream
5 – APPLYING COMMUNICATION AND ORGANIZATIONAL CHANGE MANAGEMENT
- The nature and benefits of OCM
- Manage, communicate effectively, and influence stakeholders
- Establish valuable interfaces across the value chain
6 – EFFECTIVE MEASURING AND REPORTING
- Defining indicators and metrics to support objectives
7 – DIRECT, PLAN AND IMPROVE VALUE STREAMS
- Recognizing the differences between value streams and practices
- Choosing the right methods and techniques to direct, plan and improve value streams
The purpose of the ITIL 4 Direct Plan and Improve Qualification is:
The objectives of this course are to:
The ITIL 4 DPI Qualification would most likely suit the following delegates:
The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs.
Question: What if I have to reschedule my class due to conflict?
Answer: Ten (10) business days’ notice is required to reschedule a class with no additional fees. Notify TOPTALENT LEARNING as soon as possible at 469-721-6100 or by written notification to info@toptalentlearning.com to avoid rescheduling penalties.
Question: How do I enroll for this class?
Answer: Please contact our team at 469-721-6100; we will gladly guide you through the online purchasing process.
Question: What happens once I purchase a class?
Answer: You will receive a receipt and an enrollment confirmation sent to the email you submitted at purchase. Your enrollment email will have instructions on how to access the class. Any additional questions our team is here to support you. Please call us at 469-721-6100.
Question: What is your late policy?
Answer: If a student is 15 minutes late, they risk losing their seat to a standby student. If a student is 30 minutes late or more, they will need to reschedule. A no-show fee will apply. Retakes are enrolled on a stand-by basis. The student must supply previously issued courseware. Additional fees may apply.
Question: What happens when I finish my class?
Answer: You will receive a ‘Certificate of Completion’ once you complete the class. If you purchased an exam voucher for the class, a team member from TOPTALENT LEARNING will reach out to discuss your readiness for the voucher and make arrangements to send it.
