BA10 – Understanding Root Cause Analysis

In this course, participants will learn to apply several practical, systematic methods for analyzing incidents and problems to uncover root causes. Understanding of these techniques will be reinforced by classroom exercises.

This course may earn a Credly Badge.

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Price: $1535.00
Duration: 2 days
Delivery Methods: Virtual
DIR Discount: 55.0%







    For questions call: (469) 721-6100
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    • Get assistance every step of the way from our Texas-based team, ensuring your training experience is hassle-free and aligned with your goals.
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    • Benefit from being taught by Professionally Certified Instructors with expertise in their fields and a strong commitment to making sure you learn and succeed.

    1

    • Introduction & Objectives

    • What is a ‘Problem?’
      Why Problems Persist
      What is A Root Cause?
      Why Root Causes are important

     

    2

    • How to Organize for an RCA

    • RCA Roles and Responsibilities
      Assemble your RCA Team
      Modes of Communication
      How to Resolve Conflict
      Case Study Exercise

     

    3

    • Select the Problem to Analyze

    • Define the selection criteria
      Plan and estimate tasks for the team
      Finalize the plan and gain agreement among your stakeholders
      Case Study Exercise

     

    4

    • Define the Problem

    • What to look for – Problem-as-Given (PAG) vs. Problem-as-Understood (PAU)
      Developing your problem statement
      Refining the problem specification
      Case Study Exercise

     

    5

    • Identify the Source of the Problem

    • Discuss when to use the appropriate analysis technique to determine the problem source
      Process Diagram
      Forms & Checklists
      Statistical Sampling
      Fishbone Diagram
      Surveys
      Charts – Line, Scatter, Bar, & Pie
      Case Study Exercise

     

    6

    • Solution Options Analysis & Selecting the ‘Best Fit’

    • How to approach different solution options
      Brainstorming
      Weighted Evaluation
      Selecting the appropriate option
      Hold an Retrospective on your approach
      Planning the proposal
      Case Study Exercise

     

    7

    • Putting RCA into Practice

    • Create a Root Cause Analysis program within your organization
      How to develop appropriate recommendations to address root causes at various levels to avoid future incidents

     

     

    Learning Objectives

    By the end of this course, you will be able to:

    Learn how to initiate a root cause analysis and gather data for investigating process and non-process incidents

    Demonstrate how to collect data through interviews and analysis

    Apply powerful techniques to identify and know the difference between symptoms and root causes

    Learn to know when to use the appropriate technique in root cause identification

    Learn how to avoid future incidents by developing appropriate recommendations to address causal factors and root causes

    Develop a process to identify systemic problem areas

    Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems will benefit from this course.
    This course is aimed at people who are practicing Business Analysts or who have had previous Business Analysis training. It is recommended that participants complete the BA01: Business Analysis Essentials course prior to enrolling or have equivalent experience.

    Ten (10) business days’ notice is required to reschedule a class with no additional fees. Notify TOPTALENT LEARNING as soon as possible at 469-721-6100 or by written notification to info@toptalentlearning.com to avoid rescheduling penalties.

    Please contact our team at 469-721-6100; we will gladly guide you through the online purchasing process.

    You will receive a receipt and an enrollment confirmation sent to the email you submitted at purchase. Your enrollment email will have instructions on how to access the class. Any additional questions our team is here to support you. Please call us at 469-721-6100.

    If a student is 15 minutes late, they risk losing their seat to a standby student. If a student is 30 minutes late or more, they will need to reschedule. A no-show fee will apply. Retakes are enrolled on a stand-by basis. The student must supply previously issued courseware. Additional fees may apply.

    You will receive a ‘Certificate of Completion’ once you complete the class. If you purchased an exam voucher for the class, a team member from TOPTALENT LEARNING will reach out to discuss your readiness for the voucher and make arrangements to send it.