BA10 – Understanding Root Cause Analysis
In this course, participants will learn to apply several practical, systematic methods for analyzing incidents and problems to uncover root causes. Understanding of these techniques will be reinforced by classroom exercises.
This course may earn a Credly Badge.
- Price: $1535.00
- Duration: 2 days
- Delivery Methods: Virtual
- DIR Discount: 55.0%
Why choose TOPTALENT?
- Get assistance every step of the way from our Texas-based team, ensuring your training experience is hassle-free and aligned with your goals.
- Access an expansive range of over 3,000 training courses with a strong focus on Information Technology, Business Applications, and Leadership Development.
- Have confidence in an exceptional 95% approval rating from our students, reflecting outstanding satisfaction with our course content, program support, and overall customer service.
- Benefit from being taught by Professionally Certified Instructors with expertise in their fields and a strong commitment to making sure you learn and succeed.
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Introduction & Objectives
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What is a ‘Problem?’
Why Problems Persist
What is A Root Cause?
Why Root Causes are important
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How to Organize for an RCA
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RCA Roles and Responsibilities
Assemble your RCA Team
Modes of Communication
How to Resolve Conflict
Case Study Exercise
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Select the Problem to Analyze
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Define the selection criteria
Plan and estimate tasks for the team
Finalize the plan and gain agreement among your stakeholders
Case Study Exercise
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Define the Problem
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What to look for – Problem-as-Given (PAG) vs. Problem-as-Understood (PAU)
Developing your problem statement
Refining the problem specification
Case Study Exercise
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Identify the Source of the Problem
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Discuss when to use the appropriate analysis technique to determine the problem source
Process Diagram
Forms & Checklists
Statistical Sampling
Fishbone Diagram
Surveys
Charts – Line, Scatter, Bar, & Pie
Case Study Exercise
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Solution Options Analysis & Selecting the ‘Best Fit’
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How to approach different solution options
Brainstorming
Weighted Evaluation
Selecting the appropriate option
Hold an Retrospective on your approach
Planning the proposal
Case Study Exercise
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Putting RCA into Practice
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Create a Root Cause Analysis program within your organization
How to develop appropriate recommendations to address root causes at various levels to avoid future incidents
Learning Objectives
By the end of this course, you will be able to:
Learn how to initiate a root cause analysis and gather data for investigating process and non-process incidents
Demonstrate how to collect data through interviews and analysis
Apply powerful techniques to identify and know the difference between symptoms and root causes
Learn to know when to use the appropriate technique in root cause identification
Learn how to avoid future incidents by developing appropriate recommendations to address causal factors and root causes
Develop a process to identify systemic problem areas
Question: What if I have to reschedule my class due to conflict?
Answer: Ten (10) business days’ notice is required to reschedule a class with no additional fees. Notify TOPTALENT LEARNING as soon as possible at 469-721-6100 or by written notification to info@toptalentlearning.com to avoid rescheduling penalties.
Question: How do I enroll for this class?
Answer: Please contact our team at 469-721-6100; we will gladly guide you through the online purchasing process.
Question: What happens once I purchase a class?
Answer: You will receive a receipt and an enrollment confirmation sent to the email you submitted at purchase. Your enrollment email will have instructions on how to access the class. Any additional questions our team is here to support you. Please call us at 469-721-6100.
Question: What is your late policy?
Answer: If a student is 15 minutes late, they risk losing their seat to a standby student. If a student is 30 minutes late or more, they will need to reschedule. A no-show fee will apply. Retakes are enrolled on a stand-by basis. The student must supply previously issued courseware. Additional fees may apply.
Question: What happens when I finish my class?
Answer: You will receive a ‘Certificate of Completion’ once you complete the class. If you purchased an exam voucher for the class, a team member from TOPTALENT LEARNING will reach out to discuss your readiness for the voucher and make arrangements to send it.