Interpersonal Skills
In this course, students will be shown how to apply advanced verbal and written communication techniques in the workplace.
This course may earn a Credly Badge.
- Price: $395.00
- Duration: 1 Day
- Delivery Methods: Virtual
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Why choose TOPTALENT?
- Get assistance every step of the way from our Texas-based team, ensuring your training experience is hassle-free and aligned with your goals.
- Access an expansive range of over 3,000 training courses with a strong focus on Information Technology, Business Applications, and Leadership Development.
- Have confidence in an exceptional 95% approval rating from our students, reflecting outstanding satisfaction with our course content, program support, and overall customer service.
- Benefit from being taught by Professionally Certified Instructors with expertise in their fields and a strong commitment to making sure you learn and succeed.
Course Outline
1 – Getting Started
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
2 – Verbal Communication Skills
- Listening and Hearing: They Aren’t the Same Thing
- Asking Questions
- Communicating with Power
3 – Non-Verbal Communication Skills
- Body Language
- The Signals You Send to Others
- It’s Not What You Say, It’s How You Say It
4 – Making Small Talk and Moving Beyond
- The Four Levels of Conversation
5 – Moving the Conversation Along
- Asking for Examples
- Using Repetition
- Using Summary Questions
- Asking for Clarity and Completeness
6 – Remembering Names
- Creating a Powerful Introduction
- Using Mnemonics
- Uh-Oh…I’ve Forgotten Your Name
7 – Influencing Skills
- Seeing the Other Side
- Building a Bridge
- Giving In Without Giving Up
8 – Bringing People to Your Side
- A Dash of Emotion
- Plenty of Facts
- Bringing It All Together
9 – Sharing Your Opinion
- Using I-Messages
- Disagreeing Constructively
- Building Consensus
10 – Negotiation Basics
- Preparation
- Opening
- Bargaining
- Closing
11 – Making an Impact
- Creating a Powerful First Impression
- Assessing a Situation
- Being Zealous without Being Offensive
12 – Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Actual course outline may vary depending on offering center. Contact your sales representative for more information.
Learning Objectives
We™ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.
Question: What if I have to reschedule my class due to conflict?
Answer: Ten (10) business days’ notice is required to reschedule a class with no additional fees. Notify TOPTALENT LEARNING as soon as possible at 469-721-6100 or by written notification to info@toptalentlearning.com to avoid rescheduling penalties.
Question: How do I enroll for this class?
Answer: Please contact our team at 469-721-6100; we will gladly guide you through the online purchasing process.
Question: What happens once I purchase a class?
Answer: You will receive a receipt and an enrollment confirmation sent to the email you submitted at purchase. Your enrollment email will have instructions on how to access the class. Any additional questions our team is here to support you. Please call us at 469-721-6100.
Question: What is your late policy?
Answer: If a student is 15 minutes late, they risk losing their seat to a standby student. If a student is 30 minutes late or more, they will need to reschedule. A no-show fee will apply. Retakes are enrolled on a stand-by basis. The student must supply previously issued courseware. Additional fees may apply.
Question: What happens when I finish my class?
Answer: You will receive a ‘Certificate of Completion’ once you complete the class. If you purchased an exam voucher for the class, a team member from TOPTALENT LEARNING will reach out to discuss your readiness for the voucher and make arrangements to send it.
