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ITIL® 4 Leader Digital and IT Strategy

Gain hands-on experience to pass the ITIL 4 exam with the ITIL4 Digital and IT Strategy course and lab. The course and lab cover the digital strategy certification exam objectives and elevates the debate of ITIL principles to a strategic level among corporate and aspiring executives. With the ITIL certification course, students will learn a disciplined and flexible strategy to handle service management difficulties as well as how to maximize the value of their digital property in this course.
ITIL® 4 Leader Digital and IT Strategy
Test Prep
30+ Pre Assessment Questions | 11+ Full Length Tests | 30+ Post Assessment Questions | 130+ Practice Test Questions
Multiple choice questions and case study

Why choose TOPTALENT?


Lessons 1:

  • About this guide
  • ITIL practices
  • The digital and IT strategy context

Lessons 2:
Key concepts

  • Digital, information, operational, and communication technology
  • Digital organization
  • Digital business
  • Digitization
  • Digital transformation
  • Products and services
  • Tiers of strategy
  • Business models
  • Operating models
  • Strategy and the service value system

Lessons 3:
What is the vision?

  • Digital disruption
  • Deciding on a balanced strategic focus
  • Positioning tools for digital organizations
  • Creating a vision

Lessons 4:
Where are we now?

  • Environmental analysis
  • Opportunity analysis
  • Digital readiness assessment

Lessons 5:
Where do we want to be and how do we get there?

  • Strategy planning
  • Strategic approaches for digital organizations
  • Strategy discussion and approval

Lessons 6:
Take action!

  • How strategies are implemented
  • Coordinating strategy and strategic initiatives
  • Leading digital transformation
  • Strategy communication and implementation

Lessons 7:
Did we get there?

  • Key facts about measurement
  • Measuring a strategy
  • Instrumenting strategy
  • Strategy review

Lessons 8:
How do we keep the momentum going?

  • Long-term momentum: Ensuring organizational vialibilty
  • Short-term momentum: Parallel operation

Lessons 9:
Digital leadership

  • Digital mindset
  • Communication
  • Relationship management
  • Education and learning
  • Evaluating emerging technology and industry trends
  • Agile management techniques
  • Defining and using strategic metrics
  • Orchestrating diverse environment
  • Operationalizing strategy
  • Business and technology management skills

Lessons 10:
Managing innovation and emerging technologies

  • Definition
  • Managing innovation is a strategic capability
  • Managing innovation is a mindset and culture
  • Innovation or adoption
  • Achieving a balanced approach to innovation
  • Formal approach to innovation management
  • Characteristics of organizations with an innovative culture
  • Building a culture that supports innovation
  • Approaches to innovation
  • Evaluating and adopting emerging technology

Lessons 11:
Managing strategic risk

  • Definition
  • Risk management in digital organizations
  • Organizing risk management
  • Using risk management to evaluate opportunities
  • Risk identification
  • The risk register
  • Qualitative risk analysis
  • Quantitative risk analysis
  • Risk triggers
  • Risk posture: Balancing the risks and rewards of digital technology
  • Risk treatment
  • Achieving a risk-informed mindset and culture

Lessons 12:
Structuring for digital business

  • Governance
  • Structuring the organization
  • Transitioning from traditional to new organizational structures

Lessons 13: