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ITIL v4 Training Courses

ITIL v4, short for Information Technology Infrastructure Library version 4, is a globally recognized framework that serves as a best practice guide for IT service management (ITSM). It focuses on aligning IT services with the needs of businesses and delivering value to customers. ITIL v4 introduces several key concepts, such as the Service Value System (SVS), which encompasses a holistic approach to service management. It emphasizes the importance of continual improvement and includes practices for service strategy, design, transition, operation, and continual service improvement. ITIL v4 is essential for organizations looking to enhance their IT service management capabilities, improve efficiency, and better meet the evolving demands of the digital age. Our ITIL v4 courses provide comprehensive training to help individuals and businesses harness the power of ITIL v4 for optimal service delivery and customer satisfaction.

TOPTALENT LEARNING offers ITIL v4 courses.

Your enrollment in this class includes an ITIL 4 certification exam voucher and the official AXELOS ITIL Foundation Guidance e-book. The e-book reinforces what you learned in class and can serve as a reference guide for you and your organization as you begin your ITIL 4 adoption. 

This course begins your journey toward the ITIL Managing Professional designation. You will acquire insight that will allow you to integrate different value streams and activities to create, deliver and support IT-enabled products and services.

This course takes you on a digital strategy journey. Its iterative, eight-step model moves from “vision” through to “actions” and is about creating sustainable, digital momentum. This class includes an exam voucher.

You will gain the practical skills needed to establish a “learning and improving” IT organization that possess a strong and targeted strategic direction. This class includes an exam voucher.

This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. 

This course highlights the ways in which digital organizations and digital operating models function in high-velocity environments, including the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing.


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